This week Chris talks with Rachel Masing, People Director at ETM Group.

The podcast episode highlights the importance of technology in enabling time-saving and engagement in the hospitality industry. The guest speaker discusses how utilising technology can lead to significant time savings, which in turn can result in increased efficiency and productivity.

One aspect of time-saving discussed in the podcast is the ability of technology to streamline processes and automate tasks. By implementing tech solutions such as internal communication platforms and employee management systems, businesses can reduce the time spent on manual administrative tasks. This allows employees to focus on more value-added activities and frees up their time to engage in tasks that bring them gratification.

Moreover, technology can also facilitate better communication and collaboration within the organisation. The guest speaker mentions the use of internal comms platforms that enable employees to interact with each other and share information across different venues and brands. This helps create a sense of community and breaks down silos, allowing employees to have a broader overview of the business and feel more connected to the company as a whole.

In terms of engagement, the podcast highlights how technology can enhance employee engagement through features like reward and recognition systems. By creating specific channels for shout-outs and tagging employees, businesses can foster a culture of appreciation and recognition. This not only boosts employee morale but also encourages greater engagement with internal communication platforms.

Furthermore, technology can also contribute to customer engagement. The guest speaker mentions the use of software solutions that allow for a more personal tone when interacting with employees. This can help create a more engaging and enjoyable experience for both employees and customers, ultimately leading to increased customer satisfaction and loyalty.

In conclusion, the podcast episode emphasises the significant role that technology plays in enabling time-saving and engagement in the hospitality industry. By leveraging data and implementing tech solutions, businesses can streamline processes, improve communication, and enhance employee and customer engagement. Ultimately, this can lead to increased efficiency, productivity, and overall success in the industry.

The Tech on Toast podcast is brought to you by Redcat. The Hospitality IT platform that can manage multiple sites across POS, online ordering, loyalty apps, kitchen management, and virtual brands with a single system.