IISE's Michael Hughes chats with Chick-fil-A Inc.'s manager of production design, David B. Reid, P.E., to learn more about how the popular American fast food company uses industrial engineering to keep the company's priority on the customer. Reid also explains the road that led him to Chick-fil-A and describes some of its future improvements. He will also be one of the keynote speakers at the Engineering Lean & Six Sigma Conference 2019 in Houston, Texas. Learn more and register for the event at: iise.org/leansixsigma