English for Custmer Service Podcast

By English for Customer Service Podcast

This is the best Podcast to get started with English for Call Centers and Customer Service for students of English as a Second Language. Practice your listening and speaking. Learn Call Center Soft Sk... more

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FAQs about English for Custmer Service Podcast:

How many episodes does English for Custmer Service Podcast have?

The podcast currently has 33 episodes available.

English for Custmer Service Podcast episodes:

June 19, 2025 🎙️🎧 Podcast 32 | Listening to Amazon Customer Service Calls and Roleplay Practice Part 2
🎙️🎧 Podcast 32 | Listening to Amazon Customer Service Calls and Roleplay Practice Part 2
Do you need to level up your English for a Call Center?

👂In this episode, listen into our latest episode where our call center coach breaks down listening to Amazon Customer Service calls in a full class.
• Practice Roleplaying Empathy, Assurance of Help, and Call Handling skills in a hands-on, interactive way with our expert coach.
• Level up your listening to real-world Amazon customer service scenarios as our expert coach breaks down the language used by native speakers of English.

Follow us on social media:⁠⁠Facebook⁠⁠⁠⁠YouTube ⁠⁠
📲 Join our live training sessions and become a call center pro! Contact us via WhatsApp: (502) 5544-9837 for more info.

#CallCenterTraining #SoftSkills #CustomerService #Empathy #AssuranceOfHelp #CallHandling #RolePlayPractice #LiveTraining #CareerBoost #LearnFromTheBest #GlobalTraining #JoinNow #mockcalls #listening
...more
24min
June 19, 2025 🎙️🎧 Podcast 31 | Listening to Amazon Customer Service Calls and Vocabulary for Retail Part 1
🎙️🎧 Podcast 31 | Listening to Amazon Customer Service Calls and Vocabulary for Retail Part 1

👂In this episode, listen into our latest episode where our call center coach breaks down listening to Amazon Customer Service calls in a full class.
• Practice and perfect your Empathy, Assurance of Help, and Call Handling skills in a hands-on, interactive way!
• This episode is perfect for aspiring call center agents worldwide. Get ready to enhance your customer service abilities and take your career to the next level with our expert guidance!

Follow us on social media:⁠Facebook⁠⁠YouTube ⁠
📲 Join our live training sessions and become a call center pro! Contact us via WhatsApp: (502) 5544-9837 for more info.

#CallCenterTraining #SoftSkills #CustomerService #Empathy #AssuranceOfHelp #CallHandling #RolePlayPractice #LiveTraining #CareerBoost #LearnFromTheBest #GlobalTraining #JoinNow #mockcalls #listening
...more
47min
July 04, 2024 🎙️🎧 Podcast 30 |Practice & Coaching with Mock Calls
🎙️🎧 Podcast 30 |Real Practice & Coaching: with Mock Calls with Expert Call Center Coach
👂Listen into our latest episode where our call center coach takes you through comprehensive soft skills training with real mock calls.
• Practice and perfect your Empathy, Assurance of Help, and Call Handling skills in a hands-on, interactive way!
• This episode is perfect for aspiring call center agents worldwide. Get ready to enhance your customer service abilities and take your career to the next level with our expert guidance!

Follow us on social media:
FacebookYouTube
📲 Join our live training sessions and become a call center pro! Contact us via WhatsApp: (502) 5544-9837 for more info.

#CallCenterTraining #SoftSkills #CustomerService #Empathy #AssuranceOfHelp #CallHandling #RolePlayPractice #LiveTraining #CareerBoost #LearnFromTheBest #GlobalTraining #JoinNow #mockcalls

...more
34min
July 04, 2024 👂🎧 Podcast 29│Listening Comprehension for Call Centers • Amazon Delivery Issues
🔊 Ready for a challenge? Tune in and see if you can navigate the complexities of delivery-related calls. Boost your advanced listening skills for a call center environment!
🚀 In this episode, we immerse you in real-world scenarios, tackling common delivery issues. Perfect for anyone looking to elevate their call center customer service skills!

📲 Interested in more? Whatsapp
(502) 5544-9837 for more info.
Send us a text message to find out how our courses can help you become a call center pro!
#Podcast #CallCenterTraining #ListeningComprehension #CustomerService #DeliveryIssues #Spotify #CareerBoost #LearnAndGrow #CallCenterSkills #AdvancedListening
...more
3min
July 03, 2024 👂🎧 Podcast 28│Listening Comprehension for Call Centers • Delivery Issues
👂 Listen and see if you can handle the challenges that come with delivery-related calls. Get ready to enhance your advanced listening skills for a call center!
🚀 Dive into our latest episode where you'll test your advanced listening comprehension skills with real-world call center scenarios focused on delivery issues. Perfect for those looking to up their game in call center customer service!

📲 Interested in more? Whatsapp
(502) 5544-9837 for more info.
Send us a text message to find out how our courses can help you become a call center pro!
#Podcast #CallCenterTraining #ListeningComprehension #CustomerService #DeliveryIssues #Spotify #CareerBoost #LearnAndGrow #CallCenterSkills #AdvancedListening
...more
3min
July 03, 2024 🎙️🎧 Podcast 27│A Teacher's Story: ⛓️‍💥How I Broke Free From Job Security
• Do you earn or make money at a call center?
Here's my real-life story how I broke free from Job security at a call center?
Picture this: "I was in a crowded smelly bus using public transportation to get to my job as a call center trainer with a girlfriend expecting our first-born son. I was there in the first place because I couldn't repair my car until the next fortnight payment. While as I was clinging on to the rail of this over-crowed bus, I was listening to the audio book Rich Dad, Poor Dad by Robert Kiyosaki when suddenly it dawned on me: "I don't want this anymore." "I can do better." It was at that precise moment that something snapped in my brain that lifted the vail covering my eyes, and I realized that no matter my knowledge and years of work experience; I was just like everybody else on the that bus--we were all working for money. Exchanging our time for a paycheck every fortnight. That was the critical moment in my life that caused a profound shift in my mindset. I clearly saw for the first time how dependent I was on a paycheck every fortnight. I cleary saw how much I believed in the false illusion of "job security". From that moment on, I broke free from every conception I've ever had about work and money, and I took the path least walked. This is my story how I started this journey from a school teacher to a star call center trainer to how I broke free from the false illusion of job security. I hope you find something useful through these experiences and ideas I share.
#truestory
#richdadpoordad
#successmindset
#motivation
#callcenter
#teacher
#cursosonline
#aprendeinglés
#onlinecourses
#makevsearn
...more
33min
July 03, 2024 🎙️🎧 Podcast 26│Call Center Training for B2 English Learners - Part 1: Vocabulary Tracking & Logistics Campaigns
English Level: B2
PART 1: Vocabulary for Tracking & Logistics Campaigns
📦 Call Center Training for B2 English Learners - Part 1: Vocabulary Tracking & Logistics Campaigns
🚀 This video is perfect for call center beginners using English as a second language. Master the terms and phrases to excel in your job!
🔍 Dive into essential vocabulary needed for handling logistics and tracking calls for big names like Amazon.com, Sam's Club, Walmart.com, and more!
Vocabulary List:
1. a team player
2. Thank you for the feedback!
3. sign in the app
4. browse the website
5. make a purchase
6. issue a refund
7. drop off an order
8. exchange an item
9. return an item
10. pick up an order
11. scan a QR code
12. was shipped
13. was delivered
🎯 Watch now and boost your call center skills! Ready to take your career to the next level? Enroll in our courses today!
📲 Contact us via WhatsApp: (502) 5544-9837 for more info.
#callcentertraining #EnglishLearners #B2Level #TrackingAndLogistics #CustomerService #CallCenterVocabulary #OnlineCourses #CareerBoost #LearnEnglish #Amazon #SamsClub #Walmart #callcenterskills
...more
35min
May 09, 2024🎙️🎧 Podcast 25│Listening Comprehension T-Mobile Phone Activation Issues
🎙️🎧 Podcast 25│Listening Comprehension Telephone Activation
Do you need to improve your listening for a call center?

Is English not your first language? Don't sweat it! We got you covered!

Topic: T-Mobile Phone Activation Issues
In this podcast, we will listen to a T-Mobile Phone Activation Issue and cover key terms to capture the customer's information, telephone number, SIM card and IMEI numbers. In addition, our experienced coach breaks down what is Active Listening for call centers, and blows-away all the erroneous misconceptions about active listening and provides you a clear and definite explanation of the process of capturing customer's information and expressions commonly used by customers.

Are you an aspiring rep?
In this lesson, our expert instructor Mr.E breaks down step-by-step the refund process by providing clear definitions, real-life scenarios and personal insights.
Do you need more English for a call center job?
Would you like to join our live training sessions?
Contact us through our Social Media for new class dates.
⁠⁠⁠⁠⁠⁠Official YouTube ⁠⁠⁠⁠⁠⁠
⁠⁠⁠⁠⁠⁠https://www.youtube.com/channel/UCZK8sf1tpwq4k1ieEmBVS5w⁠⁠⁠
#tmobile
#refund
#callcenter
#customerservice
#callflow
#softskill
#roleplay
#learnEnglish
#podcast
#listening
#practice
...more
31min
May 01, 2024 🎙️🎧 Podcast 24│Job Interview Vocabulary for Call Center Questions
🎙️🎧 Podcast 24│Job Interview Vocabulary for Call Centers
Do you need to improve your vocabulary for a call center?
Is English not your first language? Don't sweat it! We got you covered!

Topic: Vocabulary for Call Center Job Interviews
In this podcast, we will explore key vocabulary to respond to common interview questions. In addition, our experienced coach breaks down the definitions and provides real-world examples.
Are you an aspiring rep? In this lesson, our expert instructor Mr.E breaks down step-by-step the refund process by providing clear definitions, real-life scenarios and personal insights.
Do you need more English for a call center job?
Would you like to join our live training sessions?
Contact us through our Social Media for new class dates.
⁠⁠⁠⁠⁠⁠Official YouTube ⁠⁠⁠⁠⁠⁠
⁠⁠⁠⁠⁠⁠https://www.youtube.com/channel/UCZK8sf1tpwq4k1ieEmBVS5w⁠⁠⁠
#vocabulary
#jobinterview
#callcenter
#customerservice
#callflow
#softskill
#roleplay
#learnEnglish
#podcast
#listening
#practice
...more
33min
May 01, 2024 🎙️🎧 Podcast 23│Listening Comprehension Amazon Delivery Issues • What is Active Listening?
🎙️🎧 Podcast 23│Listening Comprehension Amazon Delivery Issues Part 1
Do you need to improve your listening for a call center?
Is English not your first language? Don't sweat it! We got you covered!
Listening Comprehension Amazon Delivery Issues Part
Topic: Amazon Delivery Issues Presentation
In this podcast, we will explore Amazon Delivery Issues and cover key vocabulary and understand the delivery process. In addition, our experienced coach breaks down what is Active Listening for call centers, and blows-away all the erroneous misconceptions about active listening and provides you a clear and definite explanation.
Are you an aspiring rep? In this lesson, our expert instructor Mr.E breaks down step-by-step the refund process by providing clear definitions, real-life scenarios and personal insights.
Do you need more English for a call center job?
Would you like to join our live training sessions?
Contact us through our Social Media for new class dates.
⁠⁠⁠⁠⁠Official YouTube ⁠⁠⁠⁠⁠
⁠⁠⁠⁠⁠https://www.youtube.com/channel/UCZK8sf1tpwq4k1ieEmBVS5w⁠⁠
#amazon
#refund
#callcenter
#customerservice
#callflow
#softskill
#roleplay
#learnEnglish
#podcast
#listening
#practice

...more
23min

FAQs about English for Custmer Service Podcast:

How many episodes does English for Custmer Service Podcast have?

The podcast currently has 33 episodes available.