In this episode, the first of a series of three segments of an extended interview, Andy speaks with George Keen of Wise Wolf Consulting about effective sales management strategies for equipment dealerships. They discuss the importance of account assignment, sales coverage, and the balance between customer retention and prospecting. The conversation also delves into managing inbound leads, commission fairness, and the critical role of data utilization in enhancing sales effectiveness. Keen emphasizes the need for a structured approach to CRM usage and the value of demonstrating its benefits to salespeople.