Episode Notes:

On this episode of “Salesforce Simplified,” we speak with Nick Glimsdahl, who is the Director of Contact Center Solutions at VDS, a company that helps companies improve contact center operations. He's also a speaker on Customer Experience, Employee Experience and Digital Transformation, and is a featured contributor for ICMI, a company that works with contact centers to accomplish desired outcomes and prepare them for the future. Additionally, Nick has his own podcast, “Press 1 For Nick.”

Helpful Links:

Digital Transformation:

https://bit.ly/3GGR382

Customer Experience:

https://bit.ly/3b28aGw

VDS:

https://www.govds.com/

ICMI:

https://www.icmi.com/

Press 1 For Nick Podcast:

https://press1fornick.com/