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Enhancing Service with Logic, Intuition & Connections with Heather Brown | S02E10
In this episode of the Hospitality Edge podcast, Heather Brown, co-founder and CEO of StayLuxe Properties, joins the discussion. Heather shares her journey from surviving a massive flood to starting a successful vacation rental business in Park City, Utah.
She emphasizes the core value of 'connection' in hospitality and explains her decision to keep StayLuxe Properties intentionally small to maintain high service standards. Heather also opens up about her past, entrepreneurship, dealing with personal and professional challenges, and the importance of letting go of perfectionism for progress.
Throughout the conversation, she touches upon emotional and logical decision-making, setting realistic expectations, and finding balance in life while operating a business.
What You'll Learn:
INTENTIONAL SMALLNESS AND OWNER RELATIONSHIPS: Learn why StayLuxe Properties chooses to keep its portfolio intimate and how this approach enhances the quality of service and strengthens connections with owner partners.
EMOTIONAL VS. LOGICAL DECISION-MAKING: Discover how Heather balances emotional intuition and logical reasoning, using both to overcome doubts and steer her entrepreneurial journey.
PROGRESS OVER PERFECTION: Explore Heather’s leadership philosophy of continuous improvement, focusing on progress and effective delegation to achieve business success and personal growth.
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By Sebastian Muñoz
5
22 ratings
In this episode of the Hospitality Edge podcast, Heather Brown, co-founder and CEO of StayLuxe Properties, joins the discussion. Heather shares her journey from surviving a massive flood to starting a successful vacation rental business in Park City, Utah.
She emphasizes the core value of 'connection' in hospitality and explains her decision to keep StayLuxe Properties intentionally small to maintain high service standards. Heather also opens up about her past, entrepreneurship, dealing with personal and professional challenges, and the importance of letting go of perfectionism for progress.
Throughout the conversation, she touches upon emotional and logical decision-making, setting realistic expectations, and finding balance in life while operating a business.
What You'll Learn:
INTENTIONAL SMALLNESS AND OWNER RELATIONSHIPS: Learn why StayLuxe Properties chooses to keep its portfolio intimate and how this approach enhances the quality of service and strengthens connections with owner partners.
EMOTIONAL VS. LOGICAL DECISION-MAKING: Discover how Heather balances emotional intuition and logical reasoning, using both to overcome doubts and steer her entrepreneurial journey.
PROGRESS OVER PERFECTION: Explore Heather’s leadership philosophy of continuous improvement, focusing on progress and effective delegation to achieve business success and personal growth.