Last time we talked about how empathy improves relationships; but, how do we demonstrate empathy when we have a strained relationship with the other person? One of our viewers asked this great question, and in this episode we explore the answer to that very question.

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We asked for your questions and you delivered! In this two-part series, we provide our insights and experiences on questions you provided about Difficult Discussions. You will find questions at the following timestamps: 00:51 / 06:08 / 09:47 / 15:38 / 20:20 .

We asked for your questions and you delivered! In this two-part series, we provide our insights and experiences on questions you provided about Difficult Discussions. You will find questions at the following timestamps: 01:06 / 02:56 / 06:05 / 12:05 / 16:38 / 20:12 .

The fifth (and final) step in improving Difficult Discussions requires the right mindset. If our goal throughout (and after) the conversation is to protect and improve the relationship, we will find greater understanding and connection as a result.

The fourth step in improving Difficult Discussions starts at the very beginning: with starting the conversation the right way. This episode focuses on Dax's perspectives of starting the conversation in a way that invites open dialogue and honest feedback.

The third step in improving Difficult Discussions starts with identifying the goal of the conversation. Understanding the destination will prepare you to enRich your relationships as you navigate difficult discussions.

The second step in improving Difficult Discussions is the Home Court Advantage. Learn more about how to utilize this technique to enRich your relationships at work and at home.

The first step in improving a Difficult Discussion starts with the idea "OIC" as we seek to better understand the other person.