As Vice President of Customer Success at Roundstone, Jasmine Bibb drives strategic initiatives that ensure exceptional customer experiences and propel business growth. Her data-driven approach and commitment to innovation have optimized customer satisfaction and boosted retention, positioning Roundstone as a leader in the health insurance industry.
With 15+ years in customer success, Jasmine has led high-performing teams in key roles. At Aetna, as Product Development Manager and National Accounts Client Manager, she drove product alignment with customer needs and excelled in strategic relationship-building, achieving significant growth and retention. In roles like Director of Customer Success at Roundstone and Middle Market Account Executive, Jasmine implemented engagement strategies that boosted retention, satisfaction, and account growth.
Jasmine is deeply committed to mentoring and empowering women in the workplace, providing the guidance and tools they need to thrive in their careers and beyond. Her leadership philosophy centers on creating environments where teams can grow, innovate, and succeed, with a focus on both individual development and collective success.
She holds a Bachelor of Science in Communication Studies from Ohio University, with coursework in Human Communication, Persuasion, and Marketing, as well as an MBA from Ursuline College, where she studied Marketing, Communication Management and Leadership,