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ID: 315409

Title: Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight

Author: Patricia O'Connell, Thomas A. Stewart

Narrator: Mike Chamberlain

Format: Unabridged

Length: 08:45:34

Language: English

Release date: 11-29-16

Publisher: HighBridge Company

Genres: Business & Economics, Marketing & Advertising

Summary:

Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Bestselling authors and business experts Thomas A. Stewart and Patricia O'Connell contend that most companies, both digital and brick-and-mortar, B2B or B2C; are not designed for service-to provide an experience that matches a customer's expectations with every interaction and serves the company's needs. When customers have more choices than ever before, study after study reveals that it's the experience that makes the difference. To provide great experiences that keep customers coming back, businesses must design their services with as much care as their products.

Innovative yet grounded in real world examples, Woo, Wow, and Win is the key strategy for winning customers-and keeping them.

Contact: [email protected]

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ID: 315403

Title: Hank: The Short Life and Long Country Road of Hank Williams

Author: Mark Ribowsky

Narrator: Tom Perkins

Format: Unabridged

Length: 16:12:47

Language: English

Release date: 11-22-16

Publisher: HighBridge Company

Genres: Biography & Memoir, Arts & Entertainment

Summary:

After he died in the backseat of a Cadillac at the age of twenty-nine, Hank Williams?a frail, flawed man who had become country music's first real star?instantly morphed into its first tragic martyr. Having hit the heights with simple songs of despair, depression, and tainted love, he would, with that outlaw swagger, become in death a template for the rock generation to follow. Six decades later, Mark Ribowsky now weaves together the first fully realized biography of Hank Williams in a generation. Examining his music while also re-creating days and nights choked in booze and desperation, Ribowsky traces the miraculous rise of this music legend?from the dirt roads of rural Alabama to the now-immortal stage of the Grand Ole Opry, and finally to a sad, lonely end on New Year's Day, 1953. The result is an original work that promises to uncover the real Hank beneath the myths that have long enshrouded his legacy.

Contact: [email protected]

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ID: 309014

Title: Fierce Hope: Why the Only Truth Worth Living for is Greater Than the Empty Promises of Our Chaotic World

Author: Savanna Hartman

Narrator: Savanna Hartman

Format: Unabridged

Length: 05:05:00

Language: English

Release date: 11-20-16

Publisher: Christianaudio.com

Genres: Religion & Spirituality, Christianity

Summary:

Look outside of yourself and what do you see? A world that is shaken, taken out at the knees. We all stand waiting, breath hitched in our throat For a bomb in a subway, a plane, or a boat. Whats coming next? Who will die? Can it stop? Living in fear for the next shoe to drop. If terrorists come or the world starts to flood, We can rest easy. We were bought with His blood. All we must do is ask for Gods grace, For Him to come in and take His rightful place As the Lord of our lives and the King of our hearts, And that very instant His covering starts. Hell go before us and stop hell in its tracks. His hands will protect us from Satans attacks. You might think Im crazy and that this isnt true, But with the way the world is, what have you to lose? In Fierce Hope Savanna Hartman describes a world that has never been more broken and lost than it is today. People are hurting and want something authentic and real to hold on to. Savanna makes a compelling case that true hope can be found only in Christ. Fierce hope, despite the chaos that is all around you, is within your reach right now.

Contact: [email protected]

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ID: 324011

Title: Agatha Christie Close Up: A radio investigation into the Queen of Crime

Author: Agatha Christie

Narrator: Agatha Christie, Margaret Lockwood, Richard Attenborough

Format: Unabridged

Length: 02:00:00

Language: English

Release date: 11-17-16

Publisher: Penguin Books LTD

Genres: Biography & Memoir, Literary, History & Culture

Summary:

A fascinating collection of archive radio programmes focusing on the life and work of crime fiction's grande dame and featuring Agatha Christie in her own words.

Dame Agatha Christie published 66 detective novels and 14 short story collections in her lifetime, but to the public she remained an enigmatic figure. This quartet of BBC radio programmes looks at the woman behind the books, and explores the career of one of Britain's most famous mystery writers.

Agatha Christie in Close-Up (1955) tells the story of the celebrated author, with contributions from Richard Attenborough, Allen Lane, Margaret Lockwood and Peter Saunders; while in The Mysterious Dame Agatha (1975), Cliff Michelmore presents an 85th birthday tribute with Peter Saunders, Nigel Stock and Julian Symons. Women of Mystery: Queen of Crime (1982) sees Jessica Mann investigating women crime writers and Christie in particular; and in Agatha Christie: Speaking Her Own Words (2015), we hear specially selected excerpts from the initial, dictated version of Christie's autobiography. Recorded in 1965, these unedited personal tapes were discovered by her grandson Matthew Prichard, who introduces the programme.

Featuring the voices of fellow writers, friends, family and the Queen of Crime herself, this wide-ranging collection sheds new light on the bestselling novelist of all time. Duration: 2 hours approx.

Contact: [email protected]

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ID: 558748

Title: Chasing Rabbits

Author: Erin Bedford

Narrator: Lisa Zimmerman

Format: Unabridged

Length: 07:57:38

Language: English

Release date: 11-17-16

Publisher: Findaway Voices

Genres: Science Fiction & Fantasy, Fiction & Literature, Fairy Tales & Folklore, Paranormal

Summary:

Alice was wrong Wonderland wasn't so wonderful after all.

Kat never expected to be back in her hometown, but when house sitting turns into a mad rabbit chase, Kat finds herself with a whole new set of problems.

A two headed bird with a Game of Thrones obsession, a party full of tea addicts, and a Cheshire Cat who could seduce the pants off her grandma? And if the citizens weren't bad enough their prince was off his rocker.

This wasn't your run of the mill Wonderland. This was the Fae world, where rules are rules, and some things are exactly as they seem.

Contact: [email protected]

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ID: 269356

Title: Christmas Stories

Author: Charles Dickens

Narrator: David Timson

Format: Unabridged

Length: 14:12:00

Language: English

Release date: 11-16-16

Publisher: Naxos Audiobooks

Genres: Fiction & Literature, Classics

Summary:

Charles Dickens was a major contributor to the Victorian romantic revival of Christmas traditions. With their heart, humour and good morals, Dickens' Christmas stories have made the author's name synonymous with the season. Here we present four charming novellas to complete his series that began with A Christmas Carol, with echoes of sleigh bells throughout.

Contact: [email protected]

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ID: 308956

Title: Forgotten Command: Be Holy

Author: William MacDonald

Narrator: Paul Ansdell

Format: Unabridged

Length: 06:44:14

Language: English

Release date: 11-15-16

Publisher: Words by the Wayside

Genres: Religion & Spirituality, Christianity

Summary:

The Forgotten Command: Be Holy is a clarion call for all Christians to follow their Master’s command and to Be Holy.  In the world of today, where holiness is set aside and considered to be outdated, the vital truth of holy living by the Christian has never been more relevant. Christlikeness produces Holiness, and William MacDonald stresses its importance as he looks at every aspect of the Christian life.

“The moment we are saved, we are given a position of holiness before God. Because we are in Christ, we have a holy standing. Our responsibility is to see that our practice corresponds to our position, our state to our standing. In the area of holiness, there is a mysterious mingling of the divine and the human. God wants all of us to be holy. Only He can make us holy. And He will give us the necessary power. But He will not do it without our participation…It is misleading to tell Christians that holiness is by faith alone. It creates the impression that they can sit back and become Christlike without any exer¬tion on their part. It blithely overlooks the hundreds of exhortations in the New Testament directed to their will and calling for their obedience. Salvation is by faith alone, but holiness is by faith and works.”

This book makes compelling and searching listening for those who are serious about obeying the Forgotten Command: Be Holy.

A word about the author: William MacDonald (1917 – 2007) William (Bill) MacDonald was born in Massachusetts. His parents were from the Isle of Lewis and when he was six years old, his family moved to Stornoway, Scotland, later moving back to Massachusetts.

A commended worker for sixty years, a teacher, preacher, mentor, and author of eighty-four books, including the Believer’s Bible Commentary, William MacDonald was a man who said and wrote much. Yet, for the those who knew him well, it was his life that left the greatest impression.

Speaking of the Lord Jesus, the Bible says, “the one who says he abides in Him ought himself to walk in the same manner as He walked” (1 John 2:6). Bill wrote in his commentary, “Jesus’ life, as set forth in the Gospels, is our pattern and guide. It is not a life which we can live in our own strength or energy, but is only possible in the power of the Holy Spirit. Our responsibility is to turn our lives over to Him unreservedly, and allow Him to live His life in and through us.”

Contact: [email protected]

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ID: 315400

Title: Brothers at Arms: American Independence and the Men of France and Spain Who Saved It

Author: Larrie D. Ferreiro

Narrator: David Colacci

Format: Unabridged

Length: 16:38:44

Language: English

Release date: 11-15-16

Publisher: HighBridge Company

Genres: History, North America, Europe, Military

Summary:

In this groundbreaking, revisionist history, Larrie D. Ferreiro shows that at the time the first shots were fired at Lexington and Concord the colonists had little chance, if any, of militarily defeating the British. The nascent American nation had no navy, little in the way of artillery, and a militia bereft even of gunpowder. In his detailed accounts, Ferreiro shows that without the extensive military and financial support of the French and Spanish, the American cause would never have succeeded. France and Spain provided close to the equivalent of $30 billion and 90 percent of all guns used by the Americans, and they sent soldiers and sailors by the thousands to fight and die alongside the Americans, as well as around the world. Ferreiro adds to the historical records the names of French and Spanish diplomats, merchants, soldiers, and sailors whose contribution is at last given recognition. Instead of viewing the American Revolution in isolation, Brothers at Arms reveals the birth of the American nation as the centerpiece of an international coalition fighting against a common enemy.

Contact: [email protected]

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ID: 604946

Title: Coffee, Tea or Me

Author: Rich Amooi

Narrator: Greg Tremblay

Format: Unabridged

Length: 04:22:24

Language: English

Release date: 11-11-16

Publisher: Findaway Voices

Genres: Romance, Rom-Com, Contemporary

Summary:

Susie opens a tea shop next to Jacks coffee shop and the war begins.

Jack Robbins has a booming coffee business, an eighty-year old customer who cant keep his clothes on, and a rescue Chihuahua named Chimichanga that likes to kiss on the mouth. Life is good until the new business next door takes a bite out of his sales.

Susie McKenna has the new tea shop everyone is talking about, an over-protective brother, and a stubborn, good-looking neighbor who is trying to steal her customers.

Things really start to percolate when Jack and Susie both volunteer to help plan the downtown festival. They have to work together and soon Jack won't be able to get by without his daily fix of Susie. But can a coffee lover and a tea devotee put their competition aside to get their happily ever after?

Contact: [email protected]

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ID: 324010

Title: Neil Gaiman's How the Marquis Got His Coat Back: BBC Radio 4 full-cast dramatisation

Author: Neil Gaiman

Narrator: Adrian Lester, Bernard Cribbins, Don Warrington, Full Cast , James Mcavoy, Mitch Benn, Neil Gaiman, Paterson Joseph, Samantha Beart

Format: Abridged

Length: 01:00:00

Language: English

Release date: 11-10-16

Publisher: Penguin Books LTD

Genres: General Comedy

Summary:

Paterson Joseph stars as the Marquis de Carabas in this brand new BBC Radio 4 full-cast dramatisation of Neil Gaiman's spin-off short story, set in the magical world of Neverwhere.

Returning us to London Below, this enchanting tale continues the story of one of the most colourful characters from Neverwhere the cool, charming, resourceful Marquis de Carabas, who trades in favours and always has a plan...

The Marquis' coat is a thing of wonder and beauty. Sleek, stylish and 'the colour of a wet street at midnight', it has numerous pockets, sumptuous sleeves and the power to transform a young sneak thief into a nobleman.

And now it is missing, sold by the Sewer Folk. To reclaim it, the Marquis must venture into one of the most terrifying parts of the subterranean city, encounter an old enemy, face dreadful dangers and worst of all accept help from someone very close to home.

Expanded and dramatised for Radio 4 by the award-winning Dirk Maggs (Neverwhere, Good Omens, The Hitchhikers Guide to the Galaxy) and co-directed by Dirk Maggs and Heather Larmour, this spine-tingling production features a star cast including James McAvoy, Adrian Lester, Don Warrington and Bernard Cribbins, with a cameo appearance by Neil Gaiman himself.

Contains 15 minutes of additional unbroadcast material. Duration: 60 mins approx.

Contact: [email protected]