Enterprise Apps Unpacked

AI has disrupted educational technology more than most disciplines. Generative AI tools like ChatGPT cut production time for instructional materials from days down to minutes. Workers can find relevant content more easily, and subject matter experts use the tools to capture and share their knowledge.

Agentic AI brings still more capabilities as agents take over tasks such as the tedious cut-and-paste work and assist instructors by monitoring student activities and answering questions.

In this episode of Enterprise Apps Unpacked, we explore how AI is transforming learning management systems and what senior business and IT managers should do to manage how employees use AI for learning.

Featuring: Zach Pendleton, Chief Architect, Instructure

In today's episode, we'll also cover:

References: 

To learn more about enterprise applications, check out TechTarget CIO.

The openness of ERP systems has become controversial when it comes to AI, which needs access to ERP data to learn, understand context and carry out transactions on behalf of users.  

ERP vendors are trying to figure out how to make their customers' data available to generative and agentic AI and what kinds of controls to put on it. Some impose certain restrictions while others claim to have a completely open approach.   

In this episode of Enterprise Apps Unpacked, we explore the importance of data access in implementing AI in ERP systems, the different approaches taken by two major vendors and how the issue affects AI's ability to handle workflows that cross different applications. 

Featuring: Max Fisher, Director of Product Strategy, Infor Velocity Suite 

In today's episode, we'll also cover: 

References:  

To learn more about enterprise applications, check out TechTarget Enterprise Software. 

The IT industry consensus seems to be that deploying reliable, enterprise-scale AI requires first getting the data in order. But dissenting voices say that's not necessarily the case and that it's better to achieve small wins earlier than wait for perfect data and risk losing out on opportunities.

That doesn't mean neglecting data cleansing, integration and unification. Those steps are necessary for agentic AI to work across the entire enterprise. And they can be done in parallel with the initial AI app development.     

In this episode of Enterprise Apps Unpacked, we explore how to implement a dual-track AI data strategy, how AI itself can speed up and improve data management, and why defining business value first is essential.

Featuring: Helena Jochberger, VP and Global Lead of Manufacturing and Consulting, CGI; Gaby Martin, Director, National AI Strategy & Technical Lead, CGI U.S.

Today's episode also covers:

References:

To learn more about enterprise applications, check out TechTarget Enterprise Software.

Organizations are starting to recognize they can use AI not just to do existing work faster, but to change what kind of work is done and who does it. They need a plan for redesigning work itself.

Popular methodologies for making business processes and workflows more efficient and productive, such as Six Sigma, lean management and Agile development, hold lessons for companies struggling with how to deploy AI on an enterprise scale.

In this episode of Enterprise Apps Unpacked, we explore how lean and Agile practices can help redesign workflows to take full advantage of the speed and scale of AI. 

Featuring: Andrew Sales, Chief Methodologist and Chief Product Officer, Scaled Agile

In today's episode, we'll also cover:

References: 

To learn more about enterprise applications, check out TechTarget Enterprise Software.

Candidate fraud has become a major problem in recruitment as job applicants use AI to blast employers with misleading or false information about their experience, education and skills. It also presents security risks by making organizations vulnerable to people with nefarious motives like intellectual property theft and network sabotage.

Recruiters struggle to stay ahead of the problem. The solution could be to fight fire with fire and use AI itself to combat this AI-driven phenomenon.

In this episode, we explore what candidate fraud is, why it's becoming more widespread, and how recruiters are responding by changing how they conduct job interviews -- all with the tireless assistance of AI.

Featuring: Dimitri Boylan, Founder and CEO, Avature

In today's episode, we'll also cover:

References: 

To learn more about enterprise applications, check out Search ERP.

For years, visibility was the Holy Grail of supply chain technology. But increasingly, supply chain managers have more visibility than they can handle thanks to the real-time data flooding their dashboards and email systems. What they need now is some way to make sense of the data and act on it.

Decision intelligence could be the answer. It involves using artificial intelligence that can identify the supply chain events and conditions that have the greatest impact, present human operators with relevant information, make recommendations and, in some cases, execute actions on their behalf.  

In this episode, we explore what decision intelligence is, the role of agentic AI, and where decision intelligence technology fits in the ERP and logistics software ecosystem.

Featuring: Jett McCandless, Founder and CEO, project44

In today's episode, we'll also cover:

References: 

To learn more about enterprise applications, check out Search ERP.

Having completed the herculean task of training 400,000 employees to use generative AI, EY, the Big Four accounting and IT consultancy, found itself with another major challenge: how to respond to the opportunities and challenges of the agentic AI wave.

EY's ambitious solution was to partner with Microsoft and Nvidia to develop a multi-layered AI platform, or "operating system," that unifies the intelligence, orchestration, data, workflows, governance and domain experience of the company's generative and agentic AI technology.

In this episode, we explore what an agentic AI platform strategy involves and how companies of all sizes can benefit from it.

Featuring: Julie Teigland, Global Vice Chair of Alliances & Ecosystems, EY

In today's episode, we'll also cover:

References: 

To learn more about enterprise applications, check out Search ERP.

Many organizations struggle to develop an AI plan that marshals numerous pilots and employee applications in a unified strategy. Often, they have more pilots than they can manage and are unsure how to get business value from them.

What if the answer is to narrow the focus and try to identify a single, high-impact AI use case that can not only deliver results but provide lessons to apply to future projects?

In this episode, we explore the characteristics of the ideal use case, how to identify and implement one successfully and the advantages of this practical approach to AI-driven digital transformation.

Featuring: Jim Dwyer, Chief Transformation and Innovation Officer, Sutherland

In today's episode, we'll also cover:

References: 

To learn more about enterprise applications, check out Search ERP.

Moving an on-premises ERP system to the cloud can be extremely challenging. That's especially true when the target is multi-tenant software-as-a-service ERP, which typically requires organizations to adopt generic business processes and give up customizations they built on the old ERP.

SaaS ERP has undeniable advantages in accessibility, ease of use, low maintenance and advanced technologies like AI. That makes it a worthy goal, but the journey usually involves numerous obstacles, and many companies adopt halfway measures instead of making a full commitment to running everything in the cloud.  

In this episode, we explore one manufacturer's experience with moving from the on-premises version of Epicor Kinetic ERP software to the multi-tenant SaaS version and reveal the strategies it used for a successful migration.  

Featuring: David Paquet, Director of Technological Innovation and Procurement, Tilton Group

In today's episode, we'll also cover:

References: 

To learn more about enterprise applications, check out Search ERP.

The huge popularity of e-commerce added new complications to the already complicated process of reverse logistics, whereby products are sent back up the supply chain and returned to retailers, distributors and manufacturers. Besides adding shipping costs and environmental impacts, e-commerce returns are more susceptible to fraud and abuse.

As a result, companies are looking for ways to reduce their costs by minimizing returns and redirecting returned goods in more profitable directions.  

In this episode, we explore an innovative platform that enables returned goods to be donated to nonprofit organizations that have identified specific needs. Donors spend less on shipping, get a tax deduction or write-off and improve their environmental, social and governance (ESG) ratings.  

Featuring: Aisya Aziz, CTO, LiquiDonate       

In today's episode, we'll also cover:

References: 

To learn more about enterprise applications, check out Search ERP.