No, not Tom your workmate or friend, but TOM - Target Operating Model.  After all the ‘excitement’ of the 100th episode, Barclay and Ian settle down for some typically practical conversation, peppered with tales of eels – mating and being used as currency – ‘eelcoin’ perhaps… There is some good discussion on the need to define, visualise and project clear simple images of plans and ways of working, and this brings TOM into the conversation. Listen in for some initial insights on this, as well as eels...

As a reference the Andrew Campbell publication on operating model canvass is an excellent resource. Operating Model Canvas by Andrew Campbell | Goodreads