Our guest for this fantastic discussion is the ex-sceptic, Rob England, of Teal Unicorn, author of Standard and Case, and much much more. Rob’s current focus is on good/better/open management, with a good sprinkling of agile practise in there, probably best summarised in this conversation as – you can be nice, you don’t have to be a b*st*rd..! We also cover the impact and inputs to Robs’ book - Standard and Case – how it has been appropriated and how its still hugely relevant. This is quite simply a brilliant conversation, and everyone interested in good management as well as good service management should listen in…