<p>We revisit the discussion on the future life or death of the Service Desk – after getting a lot of feedback from the session in Episode 84. What will survive? There’s some stuff about predictive AI and also the need for human contact. We also do a short pre-SITS preview, with some surprising results about ESM and key topics…</p>

We revisit the discussion on the future life or death of the Service Desk – after getting a lot of feedback from the session in Episode 84. What will survive? There’s some stuff about predictive AI and also the need for human contact. We also do a short pre-SITS preview, with some surprising results about ESM and key topics…

Enterprise Digital podcast episode 86 – Cockroaches, Keith Richards and Service Desk (again) and SITS.

Conversations on enterprise service management and digital transformation.
Hosted by Barclay Rae and Ian Aitchison, the podcast explores the practical realities of modern IT and service leadership, covering technology, service management, people, governance, automation, and business change.
Episodes usually include a short trivia segment and feature the podcast mascots, a cockroach and a mouse.
Regular guests join the discussion and try to get a word in.

Technology

Conversations on enterprise service management and digital transformation. Hosted by Barclay Rae and Ian Aitchison, the podcast explores the practical realities of modern IT and service leadership, covering technology, service management, people, governance, automation, and business change. Episodes usually include a short trivia segment and feature the podcast mascots, a cockroach and a mouse. Regular guests join the discussion and try to get a word in.

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Enterprise Digital podcast episode 86 – Cockroaches, Keith Richards and Service Desk (again) and SITS.

Enterprise Digital podcast episode 86 – Cockroaches, Keith Richards and Service Desk (again) and SITS.