Many experts say the convergence of physical assets and the digital world is a key driver for digital transformation in industries such as manufacturing, utilities, and oil and gas. Ultimately, that convergence will unify data for use in achieving myriad business objectives, such as improved operational efficiency, streamlined supply chain operations, and better employee safety. At the same time, as competition intensifies, organizations must use next-generation technologies such as AI, digital twins, IoT, edge computing, and cloud to help transform their operations. Listen in as experts from Kyndryl and Vitro explore the challenges around this data convergence, ways to overcome them and the road ahead. 

We explore both the approaches to driving successful application modernization and how a reimagined application landscape can help enterprises achieve their business goals.

The voice of the customer has never been louder – and they continue to make their opinions known via their wallets. The good news for IT and business leaders: Data and AI can help organizations deliver personalized customer experiences and superior customer support.

In this podcast, Kyndryl’s Vice President & CTO, Data and AI Services Naveen Kamat and his guest, Dimas Gimeno, Executive President and Founder of WOW Concept, discuss the importance of data in designing a customer experience strategy and highlights specific ways to use data to improve your existing customer experience. Hear the answers to questions such as these: Should your data platform become central to your omnichannel personalization strategy? How does data power the digital experience? What’s your advice around protecting consumer privacy and applying the right governance? The podcast will also highlight compelling use cases that you can use for quick wins and long-term value. 

Speakers:

·     Naveen Kamat, Vice President & CTO, Data and AI Services at Kyndryl

·     Dimas Gimeno, Executive President and Founder of WOW Concept