Enterprise Podcast Network

Dr. David C. Tate a licensed clinical psychologist and an assistant clinical professor in psychiatry in the Yale School of Medicine, as well as a lecturer in the Yale School of Management join Enterprise Radio. David Tate is co-author of: Conscious Accountability: Deepen Connections, Elevate Results.

This episode of Enterprise Radio is on association with the Author Channel.

Listen to host Eric Dye & guest Dr. David C. Tate discuss the following:

* What led you to write this book?

* What are key ways conscious accountability differs from traditional notions of accountability?

* Why does conscious accountability begin with improving one’s self and social awareness?

* What practices, mindsets and strategies encompass the CONNECT Model for conscious accountability?

* How can we courageously and effectively offer and receive feedback?

* How can we leverage interpersonal connections to make accountability more collaborative?

David C. Tate is a licensed clinical psychologist and an assistant clinical professor in psychiatry in the Yale School of Medicine, as well as a lecturer in the Yale School of Management. Marianne Pantalon is a licensed clinical psychologist and executive coach, is co-founder and COO of the Center for Progressive Recovery, and is a senior facilitator at the Interpersonal and Group Dynamics Program at Yale University School of Management. Their new book with co-author Daryn David is Conscious Accountability: Deepen Connections, Elevate Results (ATD Press, Aug. 16, 2022).

Website: https://consciousgrowthpartners.com

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Dr. Janelle Barlow, PhD, an award-winning speaker, trainer, consultant and author who translates research into practical tools to improve customer service and complaint handling joins Enterprise Radio. She has recently released the third edition of her bestseller, “A Complaint Is a Gift: How to Learn from Critical Feedback and Recover Customer Loyalty.”

This episode of Enterprise Radio is on association with the Author Channel.

Listen to host Eric Dye & guest Dr. Janelle Barlow discuss the following:

* Many people see Americans as a bunch of whiners. Yet, according to your research, a very small number of people actually speak up about what are legitimate complaints. Why is this so?

* Why is it that so many people see complainers as gripers, whiners, and so on? Yet, most customers just want something fixed that they consider to be reasonable. Why is it that complainers are seen as negative? Actually, isn’t feedback in many cases a positive learning lesson for a business?

* You define complaints as statements about expectations that haven’t been met. Yet so many people see complainers as cheaters, people who are trying to get something for nothing. Can you explain this?

* You talk a lot about emotional intelligence as an important component in handling complaints. How can businesses expect their front-line staff to be emotionally sophisticated when so many are taking these types of jobs as their first work experience?

* What about complaints online?  How are they different from complaints in person or on the telephone, and how are they shaping customer choices?

* Communication about dissatisfaction is one of the most critical exchanges between customers and organizations. Yet you pinpoint many businesses that actually set targets to reduce the number of complaints they receive. What can you say about that?

Janelle Barlow, PhD, is an award-winning speaker, trainer, consultant and author who translates research into practical tools to improve customer service and complaint handling. She works with Customer Service Representatives, managers and entire companies, both nationally and internationally, to help them recover and retain customer loyalty. She has recently released the third edition of her bestseller (more than 275,000 copies sold to date), A Complaint Is a Gift: How to Learn from Critical Feedback and Recover Customer Loyalty (BK Publishing, Nov.8, 2022).

Website: https://www.acomplaintisagift.com

People also listened to this: Luxury Real Estate Pioneer Transforms Industry with Unique Marketing Approach

Harold Clarke, Founder and CEO of Harold X Clarke Advisors, a global sales & marketing firm for the world’s top .001% of affluent homebuyers and developers in the ultra-luxury real estate market joins Enterprise Radio.

This episode of Enterprise Radio is on association with the Real Estate Channel.

Listen to host Eric Dye & guest Harold Clarke discuss the following:

* How did you begin your career in the luxury real estate industry begin?

* Take us through your entrepreneurial journey of founding three companies: Luxury Big Island by Harold Clarke, Elysian Key and Harold X Clarke Advisors. How do each of these fill a need for clients in Hawaii?

* You mentioned you and your team removed all listings from MLS. Although MLS is one of the most widely used listing services in the world and a marketing tool for most experts in the industry, why did you decide to make this move?

* What is the current project you are working on now? How will your latest project impact the evolution of Hawaii?

* You discuss that luxury real estate is not about the tangible real estate with finishes or amenities, so what is selling luxury real estate about?

Since 2006, Harold Clarke has been transforming the luxury real estate market. As the founder and CEO of Harold X Clarke Advisors, a global sales, marketing firm, Harold works closely with the world’s top .001% of affluent homebuyers and developers in the ultra-luxury real estate market. Harold launched Harold X Clarke Advisors to fulfill the needs of these individuals while collaborating with the world’s finest developers. With nearly two decades of experience, Harold leverages financial and wealth management best practices and industry knowledge to provide clients with forward-thinking business services that ensure the utmost discretion, confidentiality and authenticity.

Prior to founding Harold X Clarke Advisors in 2018, Harold served as the founder and CEO of Luxury Big Island by Harold Clarke and Elysian Key, two private real estate consulting entities that managed portfolios and facilitated acquisitions for the world’s top .001% of high-net-worth individuals.

Currently, Harold is leading the sales and marketing for The Residences at Mandarin Oriental in Honolulu, a remarkable 99-residence luxury property located on top of Hawai‘i’s only Mandarin Oriental Hotel. Opening in 2025, the 37-story resort-style living property will be North America’s flagship for the Mandarin Oriental brand.

Harold knows that “luxury real estate” is not about finishes, amenities or design but how a home can enhance one’s quality of life. Harold’s clients consistently emphasize that more time with loved ones and experiencing life’s joys is what they want most and that’s what he delivers. That’s what “luxury” is.

Website: https://haroldclarkeadvisors.com

People also listened to this: With Age Comes Wisdom for the Emerging Generation of Leaders

David C. Bentall the Founder of Next Step Advisors and has been advising family enterprises for over 25 years joins Enterprise Radio. His new book, Dear Younger Me: Wisdom for Family Enterprise Successors.

This episode of Enterprise Radio is on association with the Author Channel.

Listen to host Eric Dye & guest David C. Bentall discuss the following:

* You are candid about the regrets you have from early in your career. What message does “Dear Younger Me” share from your reflections?

* What overall wisdom do you hope younger generations take from the book to forge better paths in their early careers?

* Can you share an example of how you learned and developed one of the interpersonal character traits?

* Why do many of our leadership role models not serve us well?

* In what way does our preparation of emerging business leaders fall short?

* You’ve spent a good part of your career advising clients who are part of a family enterprise. What particular issues do these types of companies tend to wrestle with?

* We’ve just now witnessed succession in Britain’s royal family where there’s no criterion to meet beyond birth order and bloodline.  What criteria need to be met for successors to a family enterprise?

David C. Bentall is founder of Next Step Advisors and has been advising family enterprises for over 25 years. He has also personally experienced succession in his family’s real estate and construction businesses. Additionally, he is a gifted author, coach, speaker and facilitator. His new book, Dear Younger Me: Wisdom for Family Enterprise Successors (Castle Quay Books, May 3, 2021), explores the character traits critical for navigating the interpersonal demands of a family business enterprise.

Website: https://www.nextstepadvisors.ca

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Dr. Corey Rosen, PH.D., the founder and senior staff member of the National Center for Employee Ownership (NCEO), a nonprofit organization that’s the nation’s primary source of information on employee ownership joins Enterprise Radio. He’s the co-author of Equity: Why Employee Ownership Is Good for Business and the new book Ownership: Reinventing Companies, Capitalism, and Who Owns What.

This episode of Enterprise Radio is on association with the Author Channel.

Listen to host Eric Dye & guest Dr. Corey Rosen discuss the following:

* How does employee ownership work, and what needs to be done to expand it?

* What’s wrong with the system we have now, which allows the rich to grow richer while everyone else struggles to make ends meet?

* What are 3 reasons why employee-owned operations significantly outperform their conventionally owned counterparts?

* What are some Case studies that will “wow” employees and business leaders alike—from employee-owned Publix Super Markets to Proctor & Gamble’s 130-year-old employee stock ownership plan—and make CEOs, politicians, employees, and activists take notice.

COREY ROSEN, PH.D., is the founder and senior staff member of the National Center for Employee Ownership (NCEO), a nonprofit organization that’s the nation’s primary source of information on employee ownership. One of the world’s leading experts on the subject, he’s worked with government leaders, business owners, employee groups, and academic leaders worldwide and serves on seven ESOP company boards. JOHN CASE is a veteran observer and analyst of the business world and a nationally known writer on business and economics. He’s the author or co-author of six books and a collaborator on many others, including the international bestseller Financial Intelligence (Harvard Business Review Press; 2013). His work has been featured in Inc., Harvard Business Review, and The New Republic, and he’s served as a consulting writer for leading organizations including Bain & Company, Southwest Airlines, and the Business Literacy Institute. Their new book is: Ownership: Reinventing Companies, Capitalism, and Who Owns What (Berrett-Koehler Publishers; September 13, 2022).

Website: https://www.nceo.org

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Mark Betts, a Director, Advisor and Mentor who has spent 40+ years in the Engineering; Infrastructure and Construction sector and is an advocate for industry change to make the industry more sustainable and attractive to new entrants joins Enterprise Radio.

Listen to host Eric Dye & guest Mark Betts discuss the following:

* Tell me about your passion(s).

* What drove you to first become an Engineer / Project Management Leader?

* Every industry and business is being disrupted today. How did you prepare yourself to transition from ‘Engineer & Project Manager Leader’ to an Independent Director, Advisor and Mentor?

* Explain what you now do and what set’s you apart in your role as an Independent Director, Advisor and Mentor?

* For someone first starting out with a new concept or idea, what is the best advice you can give?

* How important are mentors / coaches in your business and personal development growth?

Hi, I am Mark Betts and I’m based in Melbourne the second largest city in Australia.

I have senior level experience in major civil infrastructure and transport developments, procurement and delivery of complex projects and strategy in multiple contexts.

Recent history is in the heavy rail infrastructure industry including the Victorian Level Crossing Removal Project, Regional Rail Link, and prior across a broad range of building and major infrastructure projects including the iconic MCG Southern and Northern Stand redevelopments and Commonwealth Games preparations.

My history includes 7 years as Chair of The Portsea Camp and over 17 years as an independent consultant.

I am an experienced director and interested in further board appointments. In addition to the above I have strategic experience in the field of Not-for-Profit Governance’ and a deep interest in leaving the workplace and community in a sustainable position for future generations.

Specialities:

Self and Group Leadership

Strategy & Policy Development

Procurement strategies

Project Management

Financial Risk Assessment & Corporate Governance

Industrial Relations Policy and Advocacy

Government and Key Stakeholder Management

Linkedin: https://www.linkedin.com/in/mark-betts-1394342

Social justice activist Dr. Kortney Ziegler, CEO & Founder of WellMoney, a social impact platform designed to create partnered access to finances and put money in the hands of those who need it again joins Enterprise Radio.

Listen to host Eric Dye & guest Dr. Kortney Ziegler discuss the following

* First things first. WHY do we as a society still grapple with unfair and exclusionary practices around financial access?

* Can you explain again how the WellMoney platform tackles this problem?

* Do you feel the pandemic has helped or hindered this issue as we head into 2023?

* What do you see as the key outlook for 2023 in regards to financial access and fairness?

* Is there something we as individuals can do to help drive greater inclusion and access across society?

Kortney Ziegler, PhD, is a serial entrepreneur who develops simple tech solutions that increase financial and social prosperity for users. Before launching WellMoney with the support of ideas42Ventures, Dr. Ziegler co-founded crowdfunding platform Appolition, raising over $1 million to pay bail for people who can’t afford it. He is an award-winning filmmaker, writer, and the first person to hold the PhD of African American Studies from Northwestern University.

Website: https://well-money.com

Social Media Links:

Twitter: https://twitter.com/GoWellMoney

Linkedin: https://linkedin.com/in/dr-kortney-ziegler

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Bill Treasurer, the Founder of Giant Leap Consulting who has worked with thousands of leaders in the U.S. and beyond, including NASA, eBay, Lenovo, UBS Bank, Saks Fifth Avenue, and many more joins Enterprise Radio. His new book, Leadership Two Words at a Time: Simple Truths for Leading Complicated People provides actionable and relevant advice to today’s emerging leaders.

This episode of Enterprise Radio is on association with the Author Channel.

Listen to host Eric Dye & guests Bill Treasurer discuss the following:

* What got you interested in the field of leadership in the first place?

* You write about 3 areas of leadership fitness. What are they?

* One of your chapters is Cultivate Composure. Why is that important to leadership?

* What are you hoping that readers come away with from reading this book?

Bill Treasurer founded Giant Leap Consulting in 2002, and has worked with thousands of leaders in the U.S. and beyond, including NASA, eBay, Lenovo, UBS Bank, Saks Fifth Avenue, and many more. His new book, Leadership Two Words at a Time: Simple Truths for Leading Complicated People  (BK Publishers, Sept. 27, 2022), provides actionable and relevant advice to today’s emerging leaders.

Website: CourageBuilding.com

Social Media Links:

Facebook: https://facebook.com/bill.treasurer

Twitter: @btreasurer

LinkedIn: https://linkedin.com/in/courage

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Ty Smith, the Founder, CEO & President of CommSafe AI, a team of intelligence experts, data scientists, and software engineers headquartered in San Diego, CA joins Enterprise Radio.

Listen to host Eric Dye & guest Ty Smith discuss the following:

* Tell us more about CommSafe AI, how and why it was founded and give us a brief overview of your background?

* With the current climate do you feel conflict and violence in the workplace is on the rise or are they inflating these stats?

* What is CommSafe doing in response?

* Tell us more about your unique software that you have developed and some of the key features?

* What type of companies is this software best for?

* One of the big concerns always is invasion of privacy when working for a company. Is there any such thing as too much privacy as an employee and what do you tell organizations that may be hesitant to adopt this technology?

Ty Smith is a highly decorated retired United States Navy SEAL with multiple deployments to the Middle East. After 20 years of faithful and honorable service in the U.S. Navy, Ty founded CommSafe AI, a technology company that specializes in conflict and violence prevention.

Ty completed his Bachelor of Arts degree in Organizational Management from Ashford University and a Master of Business for Veterans degree from the University of Southern California, Marshall School of Business. Ty holds Board positions at Ashford University and the University of Arizona Global Campus. Ty is also a mentor at the San Diego State University Lavin Entrepreneurship Center and The Honor Foundation.

Website: https://commsafe.ai

People also listened to this:  Technology Combined with Personal Touch Produces Picture-Perfect Headshots

John LeDoux, Co-Founder of Headshots.com, which offers a simple way to get great headshots remotely, with a personal touch joins Enterprise Radio.

Listen to host Eric Dye & guest John LeDoux discuss the following:

* You recently changed the name of your company from Heroic Headshots to HeadShots.com. What was the rationale behind the change?

* A quick Google search shows a number of other companies offering corporate and individual headshots, done remotely. What separates you from your competitors?

* Why are professional headshots still important? Can’t people just take a cellphone photo?

* Can you name some of the end-user markets that have the most need for a service like yours?

* In reading over your website, you seem to put a great deal of stock in your “personal touch.” Why is that so important to your process?

John LeDoux is the Co-Founder and Chief Marketing Officer of Headshots.com, formerly Heroic Headshots. Along with Jason Dixson, John started Headshots.com as a way to provide consistent studio-quality headshots for teams and individuals anywhere at scale, with the entire process managed for the client. Their service is a boon to companies that need to take a large volume of executive and employee headshots on a regular basis, making the process far more convenient and producing the highest-quality photos.

Website: https://www.headshots.com

Social Media Links:

Facebook: https://facebook.com/headshotscom

LinkedIn: https://linkedin.com/company/virtual-headshots

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