Some businesses have it down. Others are constantly spinning their wheels on why their visits are down, why collections aren't growing and why they cannot get their overall numbers up. Are your customers/patients/clients sneaking away while you're focused on getting new ones in the door? This is why it is SO important to take care of the people who you currently have in front of you. They will help you grow your business if you help them achieve their goals in your business, especially if you blow them away with customer service, while meeting their expectations!