One of the conversations I probably spend most of my time training around is the crucial or challenging conversation. And so in this episode I am focusing on those challenges.  As we return to work following a year of high uncertainty many organisations will be faced with their own challenges., and this podcast will help you start to address them in the right way.    Here are the highlights:  {1:39} Attitudes are changing with the times  {6:13} Your patience may be tested  {8:10} All managers worry about difficult conversations  {10:57} If you keep brushing stuff under the carpet it'll trip you  {12:51} Have the courage and confidence to deal with challenging conversations  {17:33} Preparation is crucial    You can access the ReallyUseful Managers' Roadmap here:   Don't forget to enter the competition for your chance to win some fab launch party give aways:    To find out more about Andrea and the Really Useful Conversations she can have with your organisation, visit   And remember to follow the podcast and leave a review.