Conversations can change organizations. Conversations can develop relationships, improve standards, increase results. Conversations can even save lives.  I'm keen to encourage more people to get comfortable with the uncomfortable and have conversations that really matter. But how exactly do we do that? How do we get more comfortable?  Where do we get the confidence to have such conversations? That's exactly what we're going to focus on in this week's episode.     Here are the highlights:  {1:38} The vicious circle  {4:03} Everything deteriorates without conversation  {7:26} The first thing to deal with is our own mindset  {12:01} Failing to have those conversations is failing in your role as a manager  {12:57} Understand what the issue really is  {16:09} Preparation helps you speak clear and concise  {18:17} As Bananarama once said...    The free pdf mentioned can be downloaded from my website right here Don't forget to enter the competition for your chance to win some fab launch party give aways:    To find out more about Andrea and the Really Useful Conversations she can have with your organisation, visit And remember to follow or subscribe to the podcast and leave a review.