Follow Steeve:

Twitter - https://x.com/steevevakees
Linkedin - https://www.linkedin.com/in/steevevakees/
Email - [email protected]

Summary:

In this conversation, Alex and Steeve, the VP of Account Management at FERMÀT, chat about how people should be thinking about FERMÀT when it comes to interfacing with their team and the service they provide.

Steeve explains that FERMÀT is more than just a product, it is a software plus a service component. He outlines the three stages of working with FERMÀT: establishing a baseline, reaching statistical significance, and forward-looking improvements.

The conversation also highlights the importance of establishing a culture of experimentation, the value of the account management team, and the continuous need for adaptation and evolution in the ever-changing business landscape.

Takeaways:

• Fermat is more than just a product, it is a software plus a service component that helps customers achieve specific outcomes for their business.
• Working with Fermat involves three stages: establishing a baseline, reaching statistical significance, and focusing on forward-looking improvements.
• Establishing a culture of experimentation is crucial for success, and Fermat's account management team is dedicated to helping customers push boundaries and achieve their growth goals.
• The talent profile of the account management team at Fermat includes individuals who are intellectually curious, stay up-to-date with emerging trends, and are customer-obsessed.
• Knowledge sharing and collaboration within the team are prioritized through rituals and weekly sessions, allowing for continuous learning and improvement.
• Fermat aims to facilitate product partnerships and go the extra mile to help customers solve their growth challenges, even if it goes beyond the scope of the software.

Chapters:

00:00 Introduction and the Importance of FERMÀT
01:35 The Three Stages of Working with FERMÀT
10:10 The Value of FERMÀT's Account Management Team
27:16 Pushing Boundaries and Facilitating Growth