An update on Chad's injury, the power of picking up the phone to get stuff done, a first-ever Microsoft endorsement (for dictation), Nikki's NYC trip with Joanna, speaking coaches, the best sample sale with IRO, Paris, a perfumery rabbit hole, how Delta failed big time, the real value of insights for understanding workplace culture, and discovering that you are actually, in fact, a passenger princess.

Fearless Communicators