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Today we’ll talk about a neat little app called Bonjoro - and how tools such as this one can effectively help enhance our relationships with clients and thereby avoid potential client disputes into the future. This episode is the first half of our 2-part series with no less than the Papa Bear of the Bonjoro Team, Matt Barnett.

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Episode Highlights:

* Bonjoro and how it started

* Building and Enhancing Client Relationships

* Retaining client and client relationship

* Automation - not a replacement to human relationship element

Joanna: Hi! It's Joanna Oakey here and welcome back to Talking Law. A podcast brought to you by our commercial legal practice Aspect Legal.

Well today we are changing our focus a little and broadening our topics a bit from the usual focus just on the legal. Now one of our core values here at Aspect Legal is innovation. Part of that means that we're constantly testing new technology and new ways of doing things. So we decided to pass on all this information to you as business owners because what works in our legal practice might also help you with your business.

So today we start with a neat little app called Bonjoro, which is an app that makes it super easy to send individually personalized videos to clients and customers. It's actually one of my favorite tools for enhancing client relationships by adding a personal touch. Now there's two reasons why I'm talking about Bonjoro today.

Firstly, because as I said I wanted to share with you some of our tech tips. But secondly because the concept behind Bonjoro is fundamentally about enhancing client relationships.

In our legal practice, we often see the aftermath of disputes between customers and their suppliers. Our clients might be on either side of that equation either the client or the supplier, but what is consistent between them whether their client or supplier is that disputes arise in environments where the systems of the business haven't been established sufficiently in order to properly regulate the relationship between the customer and its supplier.

Now there's a number of legal measures that can be employed by a business in order to help avoid disputes. But as always the answer is never just about having the right contract even though of course that is an important component.

So joining me on this episode is no less than the papa bear of the Bonjoro team, Matt Barnett, who helps us explore the concept of enhancing relationships between organisations and its clients and avoiding possible disputes into the future.

Joanna: Hi Matt! Thank you so much for coming on board to Talking Law and chatting with us today.

Matt: Thanks as well as. Awesome to be here.

Joanna: Great. All right. So let's see if we can talk a little bit about Bonjoro first,