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Ep. 1: Sean Mckee, Schuh, experimentations with video live chat, changing consumer behaviours and reflections on a 20 year career.
This week's guest has a unique and exciting point of view on the world.
Sean worked his way up the ranks, straight out of college, to leading the eCommerce and customer experience team at Schuh.
Schuh isn't just any company. It's one of the UK's most beloved high street shoe retailers, now with over 130 stores and a reported turnover over of more than £230 million.
So, as he comes to the end of a 20-year tenure at Schuh, we knew we had to let Sean unload his learnings and teach us a thing or two about CX and eCommerce.
This podcast is powered by SentiSum, a SaaS platform that helps you get to the root cause of customer friction. Our customer analytics software turns qualitative customer data from support chats, email, NPS and surveys into quantitative insights that are shared to any team, every day.
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By SentiSumThis week's guest has a unique and exciting point of view on the world.
Sean worked his way up the ranks, straight out of college, to leading the eCommerce and customer experience team at Schuh.
Schuh isn't just any company. It's one of the UK's most beloved high street shoe retailers, now with over 130 stores and a reported turnover over of more than £230 million.
So, as he comes to the end of a 20-year tenure at Schuh, we knew we had to let Sean unload his learnings and teach us a thing or two about CX and eCommerce.
This podcast is powered by SentiSum, a SaaS platform that helps you get to the root cause of customer friction. Our customer analytics software turns qualitative customer data from support chats, email, NPS and surveys into quantitative insights that are shared to any team, every day.