What if the advice that changed your business came from a stranger sitting next to you on a plane? That's exactly what happened to Craig Harvey.

On a random Delta flight, Craig found himself seated next to Richard Anderson, the CEO of Delta Airlines. What followed was a 40-minute masterclass in leadership that Craig has never forgotten.

In this episode of The Drive, Craig and Blair break down the three things Richard Anderson told him at 30,000 feet:

1. Culture drives commerce. Your people are your product. If your employees won't wear the company shirt, that's your report card.
2. Eat your own dog food. Anderson was sitting in economy. On his own airline. That one says everything.
3. Learn from your losses. Anderson once took Delta into a billion-dollar loss and kept his job. Here's why.

Craig and Blair also get into what real loyalty looks like, the CULTURE acronym Craig built his whole company around, why you can't want success more for someone than they want it for themselves, and what it feels like to win a race and still miss the point.

This one's packed. If you build teams, lead people, or just want to get better at what you do, this episode is for you.

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