So often when we think about improving conversations, we think about transmission - what to say, how to say it, language, tone, being more engaging, entertaining, witty - we rarely consider the importance of reception - listening! REALLY listening!  A critical skill that we are rarely taught to do but that makes such a difference to our understanding, relationships, connections and trust. Listening can even save lives! For more help in improving your conversation skills, check out our new Stepping Stones to Successful Conversations programme at https://confidentconversations.co.uk/stepping-stones