In this episode of the Veterinary Leadership Success Show, we're diving into a critical question: how engaged is your team, really?

We all want a workplace where people love coming to work, feel valued, and go the extra mile—not because they have to, but because they want to. But how do you actually measure and improve employee engagement in veterinary practice?

Join me as I break down what employee engagement is (and how it’s different from employee experience), why it matters more than ever, and how you can quantify and improve engagement using practical tools like Employee Net Promoter Score (eNPS) and Gallup’s 12 Questions.

If you’re ready to boost morale, reduce turnover, and build a team that thrives, this episode is for you.

We’re launching the Veterinary Employee Engagement Baseline Study, where you can get your team's eNPS score and benchmark it against practices worldwide. Find out more at drdavenicol.com/get-your-enps

Listen now and start building a culture where your team wants to stay, grow, and succeed.

Episode Outline:

00:00:00 - Introduction: Why Employee Engagement Matters

00:01:00 - Defining Employee Engagement vs. Employee Experience

00:02:10 - How Engagement Impacts Productivity, Profitability & Well-being

00:04:20 - The Seven Key Metrics for Measuring Engagement

00:09:04 - How to Use Employee Net Promoter Score (eNPS)

00:12:53 - Gallup’s 12 Questions: A Proven Engagement Framework

00:16:30 - Turning Insights Into Action: What to Do Next

00:21:30 - Join the Veterinary Employee Engagement Baseline Study

00:23:10 - Conclusion, Join the Movement 

Follow Dr. Dave Nicol:

Stay connected for more insights on leadership, culture, and team success in veterinary practice.

Instagram & Facebook: @drdavenicol

Website & Resources: drdavenicol.com

Got a great story about transforming team engagement in your practice? I'd love to hear it! Reach out via social media or my website.