Workplace bullying is an all-too-common issue in veterinary medicine. Whether it's a toxic team member or an unsupportive leadership structure, dealing with a workplace bully can feel overwhelming. In a recent episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackled a mailbag question from a practice manager struggling with a long-term CSR who is making life miserable for the team. Their discussion sheds light on how to approach, address, and, if necessary, walk away from a toxic work environment. Let's get into this episode!

Master Conflict Management in Your Veterinary Team!

Navigating workplace conflict is tough, but with the right tools, it doesn’t have to be. Conflict Management Essentials for Veterinary Teams is a brand-new CE certificate series from Uncharted Veterinary Conference and VetFolio, designed to help veterinary professionals understand, manage, and resolve conflict effectively. Led by Dr. Andy Roark and Stephanie Goss, this four-part, interactive series dives into key skills like identifying sources of conflict, managing emotions, improving communication, and handling tough conversations with confidence. Whether you're a practice owner, manager, or team member, this program will equip you with real-world strategies to foster a healthier, more collaborative workplace.

Don’t let unresolved conflict hold your team back—start learning today! unchartedvet.com/conflict

Register for the Practice Manager Summit Today!

The Uncharted Veterinary Conference is excited to announce the Practice Manager Summit 2025, a one-day virtual event tailored specifically for veterinary practice managers. Scheduled for February 19, 2025, this summit offers a series of interactive workshops and sessions led by industry experts. Attendees will have the opportunity to enhance their leadership skills, delve into topics such as coaching team members, optimizing costs, and effective financial communication, all while earning continuing education credits. The event also features engaging activities like dance parties and giveaways, ensuring a dynamic and enriching experience. Registration is priced at $149. For more details and to register, please visit the official event page.

https://learn.unchartedvet.com/products/live_events/practice-manager-summit-2025

Upcoming events: unchartedvet.com/upcoming-events/

All Links: https://linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

In this episode of The Uncharted Veterinary Podcast, hosts Dr. Andy Roark and Stephanie Goss dive into a common challenge faced by veterinary leaders: handling team concerns when business decisions feel like they prioritize money over patient care. Whether you’re in a corporate-owned or private practice, navigating the balance between financial sustainability and compassionate care is essential. Let’s explore how to address these concerns effectively while keeping your team engaged and motivated.

Uncharted Regional Leader's Summit 2025: Level Up Your Leadership

Regional veterinary leaders—this one's for you! On March 25, 2025, Uncharted Veterinary Conference is bringing you a one-day virtual summit designed to help you tackle the biggest challenges in multi-location leadership.

• Coaching Strategies That Work: Kick off the day with Dr. Andy Roark’s game-changing session on coaching practice managers and medical directors.
• Hands-On Case Studies: Dive into real-world challenges like balancing ops vs. people, hospital accountability, and building collaboration across locations.
• Actionable Solutions & Accountability: Wrap up with goal-setting and change management—and stay connected with your exclusive online community for ongoing support!
• Energy & Connection: Expect networking, engaging discussions, and a virtual experience guided by the one and only Tyler Grogan, CVT.

Master Conflict Resolution and Build Stronger Teams!

Let’s face it—conflict happens. From front-vs-back team dynamics to tense moments in the clinic, disagreements can disrupt the workplace. But with the right tools, they can also be powerful opportunities for growth. That’s where the Conflict Resolution Certificate comes in. This program is designed to help your entire team—managers and staff alike—navigate tough conversations with confidence. Learn how to turn tension into teamwork, strengthen communication, and foster a culture of collaboration in your practice. Uncharted members get exclusive access! Ready to transform conflict into progress?

Learn more and access the program here: www.unchartedvet.com/conflict

Upcoming events: unchartedvet.com/upcoming-events/

All Links: https://linktr.ee/UnchartedVet



Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Dr. Kerri Anderson, owner of Fillmore Animal Hospital in California, joins Dr. Andy Roark on the Uncharted Podcast to share how AI scribes revolutionized her practice. By implementing ScribbleVet, Dr. Anderson reduced appointment times from 30 to 22 minutes, maintained productivity after losing a veterinarian, and now consistently leaves on time with all her medical records completed. In this episode, Dr. Anderson breaks down her workflow, highlighting how AI scribes allow her to focus on clients and patients instead of administrative tasks. She explains the setup process, her team's adoption of the technology, and how ScribbleVet has helped deliver better patient care while reducing stress. Dr. Anderson also touches on how the platform generates detailed SOAP notes and client communication seamlessly. Let’s get into this episode!

This episode is brought to you ad-free by Scribble Vet!

ScribbleVet AI Scribe (Includes an extended trial offer for Uncharted listeners)

Blog Case Study with Dr. Kerri Anderson

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Failure is often feared, especially in high-stakes environments like veterinary medicine. But what if embracing failure could be the key to developing stronger leaders? In this episode of the Uncharted Veterinary Podcast, Stephanie Goss sits down with Dr. Megan Gilhooly, Vice President of Veterinary Affairs at Banfield Pet Hospital, to explore why failure is an essential part of leadership growth and how veterinary professionals can create environments where failure fuels success. Let’s break down their conversation into practical steps to help veterinary leaders stop fearing failure and start leveraging it for team development.

 Elevate Your Leadership at the Practice Manager Summit 2025!

Join us on February 19, 2025, for a day packed with actionable insights to transform your management skills. With sessions like "Coaching a Struggling Team Member" by Amy Newfield and workshops on financial conversations, COGS, and defining your role, this event is designed to empower veterinary practice managers. Registration opens December 11, 2024—just $99 for members and $149 for non-members. Don’t miss this opportunity to grow your leadership toolkit and connect with peers. Register now and step into 2025 ready to lead!

Master Conflict Resolution and Build Stronger Teams!

Let’s face it—conflict happens. From front-vs-back team dynamics to tense moments in the clinic, disagreements can disrupt the workplace. But with the right tools, they can also be powerful opportunities for growth. That’s where the Conflict Resolution Certificate comes in. This program is designed to help your entire team—managers and staff alike—navigate tough conversations with confidence. Learn how to turn tension into teamwork, strengthen communication, and foster a culture of collaboration in your practice. Learn more and access the program here: https://www.vetfolio.com/learning-paths/conflict-management-essentials-for-veterinary-teams

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Struggling with team recognition? In this episode of the Uncharted Podcast, Dr. Andy Roark and Stephanie Goss tackle a complex yet common challenge in veterinary practice management: how to implement appreciation programs that resonate with everyone. Inspired by a mailbag letter from a practice leader, they dive into why appreciation programs can sometimes miss the mark and offer practical strategies for making them more inclusive and effective. If you’ve ever tried to do something kind for your team only to face unexpected criticism, you’re not alone. This blog breaks down the situation, mindset, action steps, and takeaways to help you navigate the often emotional terrain of team appreciation.

Take Your Veterinary Leadership to New Heights!

Looking to create a thriving, high-performing team? The Leadership Essentials Certificate is your all-in-one guide to elevating your practice. With 8 CE hours packed into an on-demand format, this program is tailored for veterinary leaders like you—whether you’re an owner, manager, or team lead. Discover practical strategies to build collaboration, foster a positive work environment, and lead with confidence. Uncharted members get free access, making this the perfect time to invest in your leadership growth. Don’t wait—start today and see the impact on your team and practice!

Get started now: https://unchartedvet.com/certificates/

Master Conflict Resolution and Build Stronger Teams!

Let’s face it—conflict happens. From front-vs-back team dynamics to tense moments in the clinic, disagreements can disrupt the workplace. But with the right tools, they can also be powerful opportunities for growth. That’s where the Conflict Resolution Certificate comes in. This program is designed to help your entire team—managers and staff alike—navigate tough conversations with confidence. Learn how to turn tension into teamwork, strengthen communication, and foster a culture of collaboration in your practice.

Uncharted members get exclusive access! Ready to transform conflict into progress?

Learn more and access the program here: www.unchartedvet.com/conflict

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

In veterinary practices, wage conversations are often challenging but crucial to retaining staff and maintaining a healthy work environment. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackle a practice manager’s question about advocating for wage increases in a privately owned multi-doctor practice. Their insights provide actionable steps for practice leaders to approach pay discussions with clarity, empathy, and professionalism.

Team Building Made Easy! 

Looking for a fun, impactful way to bring your veterinary team closer together? Download Assemble, a quick, engaging activity designed to spark collaboration, build trust, and strengthen your team's bond. Perfect for team meetings or as a morale-boosting exercise, this activity will leave your team feeling more connected and ready to tackle anything together.

Ready to build a stronger team? Download Assemble now!

Step into Leadership at the Practice Manager Summit 2025!

Mark your calendar for February 19, 2025, and get ready to supercharge your management skills with a day full of actionable insights and expert-led sessions. Registration is open now!

Veterinary teams thrive on collaboration, creativity, and problem-solving. But what happens when enthusiasm for a team project meets unexpected concerns? In this episode of the Uncharted Veterinary Podcast, Maria Pirita and Dr. Andy Roark dive into a real-life scenario where a veterinary team’s excitement about a fundraising event is challenged by concerns over pet safety and stress. The result? A roadmap for leaders to balance team dynamics, validate feedback, and move forward with confidence. Let’s unpack their key strategies for managing similar challenges in your clinic.

Team Building Made Easy!

Looking for a fun, impactful way to bring your veterinary team closer together? Download Assemble, a quick, engaging activity designed to spark collaboration, build trust, and strengthen your team's bond. Perfect for team meetings or as a morale-boosting exercise, this activity will leave your team feeling more connected and ready to tackle anything together.

Ready to build a stronger team? Download Assemble now!

Unlock Success with an Uncharted Membership!

As an Uncharted Member, you can consult colleagues on pressing issues, join free workshops like creating pay scales, and enroll your team leads in specialized summits. The Uncharted Veterinary Conference and Community has empowered veterinary professionals worldwide with essential leadership and communication skills. Our programs cover business strategy, conflict resolution, leadership, and culture management, ensuring impactful changes in your practice. Join our supportive, solution-driven community and transform your practice today! Get started at https://unchartedvet.com/membership.

 Elevate Your Leadership at the Practice Manager Summit 2025!

Join us on February 19, 2025, for a day packed with actionable insights to transform your management skills. With sessions like "Coaching a Struggling Team Member" by Amy Newfield and workshops on financial conversations, COGS, and defining your role, this event is designed to empower veterinary practice managers. Don’t miss this opportunity to grow your leadership toolkit and connect with peers. Register now and step into 2025 ready to lead!

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

This week on the Uncharted Podcast, Stephanie Goss is joined by the incredible Nicole Clausen—spreadsheet enthusiast, inventory guru, and all-around amazing human! We’re tackling a mailbag question about one of the most challenging aspects of veterinary practice management: inventory. Nicole shares her expert tips on organizing chaos, budgeting effectively, navigating team dynamics, and adapting to the ever-changing world of ordering and shipping. With her warmth, humor, and practical advice, Nicole makes inventory management approachable and even more than a little fun. Tune in for actionable insights to transform your inventory headaches into smooth, efficient systems!

Take Your Veterinary Leadership to New Heights!

Ready to elevate your practice and foster a high-performing team? The Leadership Essentials Certificate is here to help! This on-demand program is packed with 8 CE hours of practical strategies designed specifically for veterinary leaders. Whether you’re a practice owner, manager, or team lead, you’ll learn how to create a collaborative environment where your team can thrive. Uncharted members enjoy access as part of their membership, making it the perfect opportunity to build the skills you need to lead with confidence. Don’t wait—start your leadership journey today and watch your practice flourish! Get started now: https://unchartedvet.com/certificates/

Master the Art of Conflict Resolution in Your Practice!

When tensions flare at work (front vs. back team debates, anyone?), how does your team handle it? Conflict is unavoidable—but with the right tools, it can be a catalyst for connection and growth. That’s why we’re thrilled to announce the Conflict Resolution Certificate—now available for Uncharted members! This program empowers your entire team—not just managers—to confidently navigate challenging conversations and foster a positive, productive work environment. Learn how to turn disagreements into opportunities for teamwork and mutual understanding.

Ready to transform conflict into progress? Access this exciting new program now and equip your practice with tools for success. Learn more: www.unchartedvet.com/conflict

Big Changes Start Small: Join the Atomic Clinic Habits Cohort!

What if a few small changes could create huge improvements in your veterinary practice? That’s the power of the Atomic Clinic Habits Cohort! Led by the dynamic Maria Pirita, this 8-week program focuses on building practical, bite-sized habits that drive lasting results in leadership, operations, and team dynamics. Expect interactive sessions, tailored challenges, and a supportive community to cheer you on. By the end, you’ll not only have a roadmap for success—you’ll already see momentum building in your clinic. Uncharted members get access included in their membership! Don’t miss this chance to supercharge your clinic’s potential. Reserve your spot: https://unchartedvet.com/atomic

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Ever wonder what the best way to kick off the New Year at your veterinary clinic? Stephanie Goss and Dr. Andy Roark start off 2025 with an inspiring New Year’s Day episode of the Uncharted Podcast. Together, they share actionable advice for veterinary leaders to start the year with intention and focus. Whether it’s recentering on purpose and relationships, self-reflecting as a leader, or fostering consistency in team development, this episode is packed with practical strategies to set the tone for a productive year. Let's get into this episode!

Take Your Veterinary Leadership to New Heights!

Ready to elevate your practice and foster a high-performing team? The Leadership Essentials Certificate is here to help! This on-demand program is packed with 8 CE hours of practical strategies designed specifically for veterinary leaders. Whether you’re a practice owner, manager, or team lead, you’ll learn how to create a collaborative environment where your team can thrive. Uncharted members enjoy access as part of their membership, making it the perfect opportunity to build the skills you need to lead with confidence. Don’t wait—start your leadership journey today and watch your practice flourish! Get started now: https://unchartedvet.com/certificates/

Master the Art of Conflict Resolution in Your Practice!

When tensions flare at work (front vs. back team debates, anyone?), how does your team handle it? Conflict is unavoidable—but with the right tools, it can be a catalyst for connection and growth. That’s why we’re thrilled to announce the Conflict Resolution Certificate—now available for Uncharted members! This program empowers your entire team—not just managers—to confidently navigate challenging conversations and foster a positive, productive work environment. Learn how to turn disagreements into opportunities for teamwork and mutual understanding. Ready to transform conflict into progress? Access this exciting new program now and equip your practice with tools for success. Learn more: www.unchartedvet.com/conflict

Big Changes Start Small: Join the Atomic Clinic Habits Cohort!

What if a few small changes could create huge improvements in your veterinary practice? That’s the power of the Atomic Clinic Habits Cohort! Led by the dynamic Maria Pirita, this 8-week program focuses on building practical, bite-sized habits that drive lasting results in leadership, operations, and team dynamics. Expect interactive sessions, tailored challenges, and a supportive community to cheer you on. By the end, you’ll not only have a roadmap for success—you’ll already see momentum building in your clinic. Uncharted members get access included in their membership! Don’t miss this chance to supercharge your clinic’s potential. Reserve your spot: https://unchartedvet.com/atomic

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Dr. Andy Roark, Stephanie Goss and Maria Pirita share nuggets of wisdom as gifts for this veterinary season. In this episode of the Uncharted Veterinary Podcast, our hosts kick off the holiday season with some personal stories and lessons in hopes of helping aspiring leaders grow. Tune in to hear how these helpful management pearls can help your veterinary teams thrive!

Unlock Success with an Uncharted Membership!

As an Uncharted Member, you can consult colleagues on pressing issues, join free workshops like creating pay scales, and enroll your team leads in specialized summits. The Uncharted Veterinary Conference and Community has empowered veterinary professionals worldwide with essential leadership and communication skills. Our programs cover business strategy, conflict resolution, leadership, and culture management, ensuring impactful changes in your practice. Join our supportive, solution-driven community and transform your practice today! Get started at https://unchartedvet.com/membership.

Elevate Your Leadership at the Practice Manager Summit 2025!

Join us on February 19, 2025, for a day packed with actionable insights to transform your management skills. With sessions like "Coaching a Struggling Team Member" by Amy Newfield and workshops on financial conversations, COGS, and defining your role, this event is designed to empower veterinary practice managers. Registration opens December 11, 2024—just $99 for members and $149 for non-members. Don’t miss this opportunity to grow your leadership toolkit and connect with peers. Register now and step into 2025 ready to lead!

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag