Maria Pirita, CVPM sits down with Ron Sosa, CVPM to tackle a mailbag question every practice runs into: how do you build veterinary technician decision-making skills without risking patient safety or liability? They dig into why technicians hesitate to act, the real difference between a training gap and a performance issue, and how psychological safety shapes whether a team member speaks up or stays silent. Ron shares practical ways to map out which decisions belong to techs versus doctors, along with role play techniques and coaching strategies that build confidence without letting anyone overstep their scope.

Mentioned in this episode:

Join us for the Medical Director Summit!

Get the Protocol Training Game Here!

Care is Your Calling