Ep. 114 Improving Digital Adoption for Secure Federal Technology

Commercial enterprises and the federal government have a challenge in managing the tremendous tsunami of data that has been released in the past few years. On top of that, federal agencies are under an unfunded mandate to adopt Zero Trust for all its systems. During this interview, Billy Biggs from WalkMe suggests that Artificial Intelligence may provide solutions to this complex problem.

He begins by addressing the concept of digital automation. For example, when a person requests time off, they may have to engage five separate systems. With automation, you can reduce that complexity.

Billy Biggs looks at artificial intelligence from a longer perspective. He observes that today's Artificial Intelligence may be the worst one will see in their life. One approach he likes to see is a focus on increasing productivity with AI on a small scale first, then raising the level of adoption.

His overall message is that AI will make substantial changes and humans will have to be trained in the new applications. This process cannot be done in a traditional classroom, it must be done in a process where training is done in an environment where training is built right into the application.

A true digital transformation cannot waste time, it must look at how an AI system works identify the top ten issues, and create user efficiency with that approach. That way, time is not wasted teaching people about aspects of any new application that are not pertinent.

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