Work today feels busier than ever, and yet, we’re all expected to do more. That tension between what people can give and what organizations demand is what Shawn Villaron calls the “capacity chasm.” 

In this episode of #shifthappens, Microsoft’s Vice President of Customer and Strategic Initiatives in the Office Product Group, Shawn Villaron, shares how AI can help bridge that gap by empowering people, not replacing them. He discusses giving teams “permission to play” with AI, fostering a culture where curiosity and experimentation drive progress, and why, sometimes, responsible innovation means saying no — even to a great idea.