Great conversation with Mark Levy this week about best practices for getting a CX team, program or transformation off the ground. Mark shares his 4 priorities at the start of a CX transformation, and how he determines when it's time to move from listening to action.

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DCX Accountability Coaching - 1:1 coaching for customer-obsessed business leaders to unleash their full potential

365 Days of Accountability – Inspiration and motivation on your journey to success

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Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

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