How to optimise your customer service

Adrian Swinscoe is a celebrated speaker, author (Read: Punk CX) and advisor in the customer service and experience industry.

In this week's podcast, we were lucky enough to catch up with Adrian about a customer service improvement project he recently advised on.

Adrian was approached by an agile, fast-growing company that wanted to make sure they were running an optimal customer service operation.

But, they weren't really sure how well they were doing.

We find out:

• Adrian's approach to assessing the company

• How he discovered some quick wins

• What changes were implemented to take their customer service to the next level.

We then dive into the future of customer and the technological changes you can expect.