Dan Hickey is the service manager at Subaru of Wichita, and a fixed ops trainer for the Eddy's Group, a collection of 8 dealerships in Kansas, Missouri, and California. He has worked in the automotive industry his entire life, holding just about every position within a dealership. In this episode, Dan and I discuss the importance of establishing processes within the service department, ways to motivate technicians and advisors, the metrics he studies on a regular basis, and the importance of managing by example. I'm very happy that Dan took the time to be on the show, and I think you'll really appreciate his perspective on running a successful service department!

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