Difficult people can be, er, 'difficult. Whether they're a loved one, a co-worker, a family member. And no amount of 3 Principles understanding helps, sometimes. So... what to do? (Clue: 'difficult' is in the eye of the beholder...) Listen to Steve coaching Antti about this...

Keywords: difficult people, difficult relationships, how to help, understanding, helping people see for themselves, anger, frustration, inside-out, 3ps, 3 principles