As Britain's rail regulator, the Office of Rail and Road plays a vital role in improving the passenger experience in compensation, passenger information and accessibility.

In this episode, the Rail and Road Pod takes a closer look at some of the work of its consumer team.
 
The first half of this episode focuses on ORR's role in improving accessibility on the rail network by holding operators to account through Accessible Travel Policies, promoting accessibility and reducing barriers to travel.

We also look at how improvements are being made in passenger information, with all train operators agreeing to sign up to new information pledges for passengers.

We finish by taking a look at how ORR is improving access to delay compensation, and how it monitors train and station operators against the standards set out in a new licence condition that was introduced in April 2022.
 
 Find out more about the ORR's passenger information work at https://www.orr.gov.uk/monitoring-regulation/rail/passengers/information/passenger-information-licence-conditions