Miya Osaki and Tina Park solve wicked problems in health care through design. They are partners at NYC-based Diagram, a design studio that’s fully dedicated to the healthcare industry. In their spare time, Miya and Tina host “Ya, No”, an engaging podcast that explores new ideas in health care. In their work, they use role-playing, narrative storytelling and participatory design to improve the experiences for both patients and clinicians. Bon chats with Miya and Tina about how design can make healthcare more human-centered, the challenges of explaining the job of a designer to their Asian parents, and why all clinical teams need designers.