In this episode of the Get Up and Scale podcast, hosts Kai Kaapro, Justin Buzzi, and Brett sit down with Kelsey Tonner from Guest Focus, a tour business coaching practice that has helped over 2,000 tour operators from 75+ countries since 2015.

Kelsey shares his journey from being a tour guide in the Canadian Rockies to becoming a renowned tour business coach. They delve into the secrets of creating memorable and profitable tour experiences through Kelsey’s Unforgettable Product Pyramid, the importance of understanding and targeting your ideal guest, and effective strategies for scaling a tour business.

Whether you’re a small tour operator or looking to expand across multiple states, this episode is packed with actionable insights and strategies to elevate your tour business. 

 

Follow Guest Focus on Youtube: https://www.youtube.com/@guestfocus