In this episode, Chris Hadnagy and Ryan MacDougall are joined by industry professional, Julie Rinehart. Julie has spent the last 10 years building and enhancing Fortune 500 enterprise Security Awareness programs. Listen as they discuss using empathy to improve security awareness and the flaws in the "stupid user" philosophy.

00:10 – Intro

Phishing as a Service (PHaaS)

Vishing as a Service (VaaS)

Social Engineering Risk Assesment (SERA)

SEVillage: The Human Hacking Conference

Social-Engineer.com

01:56 – Introduction to Julie Rinehart

02:28 – How Julie got into the industry

06:21 – Dismantling the "stupid user" philosophy

07:53 – How to interview your employer

10:34 – The biggest milestones in Julie's career

14:31 – How you can encourage users to report the phish they clicked on

19:22– What we can learn from "people who try to do the right thing and then mess up"

25:25 – The benefits of making security personal

28:34 – Julie's biggest challenges in the industry

30:28 – Increase security awareness using gamification

35:13 – Julie's mentors and most respected colleagues

38:54 - Julie's podcast recommendations

Armchair Expert (Episode 248 – David Farrier)

The CyberWire

Darknet Diaries

43:52 – Outro

Ryan on Twitter

Chris on Twitter

Social-Engineer on Twitter

Social-Engineer.org

Social-Engineer.com

SEVillage: The Human Hacking Conference

Human Hacking Book

The Innocent Lives Foundation

Clutch