In Episode #140 of Work Comp Talk, host Carmen Ramirez welcomes special guest Gabriela Matesanz Cruz, Case Manager at Pacific Workers. They dive into the essential role of a case manager. If you've been injured at work, feel confused by insurance letters, are waiting on benefits, or worry that your case isn't moving fast enough.

Gabriela pulls back the curtain on what really happens behind the scenes and explains how your case is actually managed day-to-day. She shares the real factors that determine how fast your claim moves, how much compensation you may recover, and what small mistakes can quietly destroy the value of your settlement.

In this episode, you'll learn:

• Why your case manager is actually the person who handles 90% of your case questions • How insurance companies monitor your behavior, even on weekends • The small red flags that can delay your case for months or cost you thousands • What missed doctor appointments really signal to the insurance company • When your case goes "silent" and what is really happening behind the scenes • How communication can literally change the value of your claim

Chapters:

00:00 Understanding the Role of a Case Manager

12:57 Communication is Key in Workers' Comp

23:38 Navigating the Workers' Comp System Together

This episode is sponsored by Pacific Workers, The Lawyers for Injured Workers, the trusted workers' compensation law firm in Northern California. With over 10,000 cases won and more than $350 million recovered for injured workers, we are here to help if you've suffered a workplace injury.

Visit our FAQ and blog for more resources:

https://www.pacificworkers.com/blog/

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