In this episode, Tracey Newman and Dan Bentley discuss the difference between innovation and continuous improvement in organisations. The hosts emphasise that the terminology is less important than the focus on making positive changes and improvements that benefit the clients or people being served, whether through solving problems or pursuing new opportunities.

Here is a taste of what Tracey and Dan cover in the conversation:

• Innovation is defined as making things better than they are, with a focus on positive change for clients/residents.
• Continuous improvement vs innovation terminology doesn't matter, the focus should be on building adaptable, resilient organisations.
• Opportunities for innovation can come from identifying areas where technology or processes can be improved.
• Understanding current processes is important to identify opportunities for innovation.
• Innovation can lead to new things or improvements on existing things, with the goal of amazing clients.
• The focus should be on making a positive impact on people's lives through continuous improvement and innovation.

Links from the episode:

• The Impacto Consulting website: Click here
• Impacto Consulting on LinkedIn: Click here