Talking to Emily Tolmer, yes, the Emily Tolmer who created the CX Patterns logo, about how to do remote journey mapping right. <a href="https://www.nngroup.com/articles/journey-mapping-tips/" rel="noopener noreferrer" target="_blank">Journey Mapping Tips From Nielsen Norman Group</a> <a href="https://www.linkedin.com/in/samsternjones/" rel="noopener noreferrer" target="_blank">Find Sam on LinkedIn</a> Thanks to my talented colleague <a href="https://www.linkedin.com/in/emilytolmer/" rel="noopener noreferrer" target="_blank">Emily Tolmer</a> for the cover art. Thanks to my friends at <a href="https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r" rel="noopener noreferrer" target="_blank">Moon Island </a>for the music.<hr> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.

Talking to Emily Tolmer, yes, the Emily Tolmer who created the CX Patterns logo, about how to do remote journey mapping right. Journey Mapping Tips From Nielsen Norman Group Find Sam on LinkedIn Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.

Talking to Emily Tolmer, yes, the Emily Tolmer who created the CX Patterns logo, about how to do remote journey mapping right. <a href="https://www.nngroup.com/articles/journey-mapping-tips/" rel="noopener noreferrer">Journey Mapping Tips From Nielsen Norman Group</a> <a href="https://www.linkedin.com/in/samsternjones/" rel="noopener noreferrer">Find Sam on LinkedIn</a> Thanks to my talented colleague <a href="https://www.linkedin.com/in/emilytolmer/" rel="noopener noreferrer">Emily Tolmer</a> for the cover art. Thanks to my friends at <a href="https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r" rel="noopener noreferrer">Moon Island </a>for the music. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer">acast.com/privacy</a> for more information.

Ep. 15 Remote Journey Mapping: Best Practices For The New Normal

Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work. The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences. Thanks to my talented colleague <a href="https://www.linkedin.com/in/emilytolmer/" rel="noopener noreferrer" target="_blank">Emily Tolmer</a> for the cover art. Thanks to my friends at <a href="https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r" rel="noopener noreferrer" target="_blank">Moon Island </a>for the music.<hr> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.

Business

Marketing

Management

Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work. The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences. Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.

Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work. The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences. Thanks to my talented colleague <a href="https://www.linkedin.com/in/emilytolmer/" rel="noopener noreferrer">Emily Tolmer</a> for the cover art. Thanks to my friends at <a href="https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r" rel="noopener noreferrer">Moon Island </a>for the music. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer">acast.com/privacy</a> for more information.

Share Ep. 15 Remote Journey Mapping: Best Practices For The New Normal

Sign up to save your podcasts

Ep. 15 Remote Journey Mapping: Best Practices For The New Normal

Ep. 15 Remote Journey Mapping: Best Practices For The New Normal

More shows like Customer Experience Patterns Podcast

The CX Cast

The Modern Customer Podcast

The Bill Simmons Podcast

Pivot

Revisionist History

What It Means: A Forrester Podcast

The Mismatch

Be Customer Led

ReThinking

CX Passport

The Delighted Customers Podcast with Mark Slatin

The Economics of Everyday Things