On this episode of Plugged In, Al and Steve discuss the transformation of Washington Federal Bank under the leadership of this week's guest, CEO Brent Beardall. Starting off 2023 amidst a heartbreaking event, Brent emerged as a survivor of a devastating plane crash that sadly claimed the life of his friend and colleague, Nathan Ricks. The conversation explores the profound impact of such life-altering experiences, focusing on a renewed appreciation of life and fostering a deeper connection with the world we inhabit. Learn about Brent's journey of turning WaFd into a 'digital first' bank and creating Archway Software to revolutionize regional banking. Discover how Brent builds trust within the community by supporting local schools, financial literacy programs, and other initiatives. Finally, find out how technology is enhancing WaFd's customer experience and how the bank's expansion in California brings exciting opportunities.