In this episode of the State of Customer Service podcast, we take a look at the link between customer support and product management.

With me, is MJ Marques who spent 5 years as a customer support representative before moving into product management in 2018.

We're also joined by SentiSum's own head of product, Kirsty Pinner. Who has built SentiSum's product to make customer support insight easy to access and leverage across businesses.

MJs move between careers make her uniquely qualified to answer one of the big questions this podcast episode answers: How can customer support professionals make the move into product?

Both MJ and Kirsty's background (building and working in tech for support teams) give them first-hand experience of the power of customer support voice of the customer data. So we deep dive into that and learn why product managers need to make better use of it as a channel of customer insight.

This episode discusses these key topics:

Enjoy!