This month Chris Hadnagy is joined by our good friend, Anne-Maartje Oud. For 20 years Anne-Maartje has been a behavioral advisor, consultant, chairwoman, and keynote speaker. On top of that she is the CEO and founder of The Behavior Company based in Amsterdam where she helps customize personal development programs for companies and organizations worldwide.

Anne-Maartje is also a trainer who gives lectures and training at several universities in the Netherlands. She is also going to be a trainer at the Human Behavior Conference in March 2022.

[December 13, 2021]

00:00 – Intro

• Social-Engineer.com - http://www.social-engineer.com/

• Managed Voice Phishing - https://www.social-engineer.com/services/vishing-service/
• Managed Email Phishing - https://www.social-engineer.com/services/se-phishing-service/
• Adversarial Simulations - https://www.social-engineer.com/services/social-engineering-penetration-test/
• Social-Engineer channel on SLACK - https://social-engineering-hq.slack.com/ssb
• CLUTCH - http://www.pro-rock.com/

• innocentlivesfoundation.org - http://www.innocentlivesfoundation.org/
• Human Behavior Conference – https://humanbehaviorcon.com/

03:12 – Anne-Maartje intro

04:22 – What got you started in conflict resolution?

06:23 – Can you teach people to control behavior that's based on emotion?

08:53 – Before words come out, what would you tell someone to do to not react and show that emotion?

12:30 – How do you start a conversation that leads to some benefit?

15:35 – What if that doesn't work?

17:41 – How do you instruct people to remember it all?

19:51 – How important is understanding for managers and leaders?

20:52 - How would you instruct managers to go about learning this?

22:27 – Do you find that companies that have upper level management that focus on behavioral analysis have less conflict down the ladder?

27:01 – HuBe Con – what will you do there?

29:24 – Joe Navarro co session – what is that session all about?

36:51 – Finding Anne Maartje on the web:

www.twitter.com/BehaviourC

www.twitter.com/annemaartjeoud

https://www.linkedin.com/in/annemaartjeoud/

www.behaviourcompany.eu

37:39 – Book Recommendations:

Shakespeare's Plays – favorite is Hamlet

39:24 – Who would you consider your biggest mentors?

Joe Navarro

41:09 – Outro

www.humanbehaviorcon.com

www.innocentlivesfoundation.org

www.pro-rock.com