Small world story, and full-circle story. Rick & I met when he was my client at Forrester, and now we were introduced again as people who should be talking. And we have been talking! You'll hear this episode on the Process Renaissance in CX, and then you'll want to find his podcast, CX Passport (links below), and listen to an episode with Rick and I talking about more CX topics.

Rick's Links:

CX Passport YouTube channel youtube.com/@cxpassport

Audio Pod Apple | Spotify or your fave pod site

Sign up for CX Passport newsletter www.cxpassport.com

Accelerate business growth📈 by improving customer experience www.ex4cx.com/services

Rick on LinkedIn 

Find Sam on LinkedIn

Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

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