Todd McCallum is the Fixed Operations Director for the Walker Automotive Group in Alexandria, LA, and the former Fixed Operations Director for the LaFontaine Automotive Group in Detroit. Todd has been in the automotive industry for 30 years, and has worked in partnership with BG to build many successful maintenance programs. In this episode, Todd and I discuss the many challenges and opportunities facing service advisors and technicians, the importance of process on the service drive, finding a comfortable balance with maintenance sales, and the future of automotive service. This was a really interesting discussion, and it gave me a great perspective on how to implement effective, sustainable, and profitable practices within a dealership!