This week on Smoke & Burn, I catch up with Caleb Tingle, the sales manager for Premaco Inc. in Georgia. Caleb and I had a great conversation about the roles that "fun and convenience" play in a service advisor's success, structuring menu packs that service staff buy into, and utilizing contests and promotions to save a failing program. I'm excited to take some of these ideas into my accounts, and I think you will be, too!