In this episode of Change Bites, Rafaa Mustafa speaks with Gilbert Kruidenier, change leader and author, about what drives real impact in change management.

Part 1 focuses on mindset and capability, exploring essential skills for change managers, how practical experience builds capability, and what leaders look for when hiring change professionals.

In Part 2 of this conversation with Gilbert Kruidenier, the focus shifts to practical application. The episode explores how change managers can use data to guide decisions, avoid vanity metrics, and present insights in ways leaders can quickly act on.