Change Bites

Stop Taking Notes: Facilitate with AI

What if you could spend less time taking notes and more time actually facilitating?

In this episode of Change Bites, I explore Microsoft Teams Facilitator and how Change Managers can use it to capture key discussion points and actions while staying focused on the conversation.

I cover how to get started, what Facilitator can do during and after a meeting, and how to turn the output into useful change actions, while keeping human judgement firmly in the loop.

A practical look at using AI to help you listen, question, challenge and read the room.

Not every change needs a complex communication plan, but going too light can be just as risky.

In this episode of Change Bites, I share a practical four-stage approach for smaller change initiatives: build awareness, build engagement, build confidence and embed the change.

From using people leaders and change champions to scenario-based discussions, Ask the Expert sessions and five-minute change moments, I share practical ideas for keeping communication and engagement simple while still helping the change land and stick.

This episode was also inspired by insights from Mel Loy’s book, Change Isn’t Hard: A Practical Playbook for People-Centred Change Communication.

Not all stakeholders need the same level of engagement. In this episode of Change Bites, we explore how stakeholder heatmaps help you identify who needs the most attention, where risks may emerge, and how to tailor your engagement approach.

You'll also learn how to use AI and Excel to create a dynamic heatmap that supports smarter change conversations and better project outcomes.

Change Impact Assessments help us understand what is really changing and what that means for the business.

In this episode of Change Bites, we explore why impact assessments matter, the key areas to assess, practical tips for running workshops with SMEs, and common mistakes to avoid.

We also discuss how to move beyond generic impacts, define clear impact criteria, and use impact assessments to drive better decisions, improve readiness, and target support where it matters most.

A practical episode for change managers, project teams, people leaders, and anyone involved in delivering change.

📚 Resources mentioned:

• Change Management that Sticks by Barb Grant

• Change Management: The Essentials - The Modern Playbook for New and Experienced Practitioners by Lena Ross

In this episode of Change Bites, Rafaa Mustafa speaks with Gilbert Kruidenier, change leader and author, about what drives real impact in change management.

Part 1 focuses on mindset and capability, exploring essential skills for change managers, how practical experience builds capability, and what leaders look for when hiring change professionals.

In Part 2 of this conversation with Gilbert Kruidenier, the focus shifts to practical application. The episode explores how change managers can use data to guide decisions, avoid vanity metrics, and present insights in ways leaders can quickly act on.

In this episode of Change Bites, Rafaa Mustafa speaks with Gilbert Kruidenier, change leader and author, about what drives real impact in change management.

Part 1 focuses on mindset and capability, exploring essential skills for change managers, how practical experience builds capability, and what leaders look for when hiring change professionals.

Part 2 will focus on how data can support better change decisions.

In times of uncertainty, change rarely follows a plan.

This episode of Change Bites explores practical actions change managers can take when stability shifts.

From separating facts from assumptions to maintaining clear communication and refocusing priorities, we look at how change managers help people stay steady during disruption.

Recommended Resource:

Change on the run by Phil Buckley

This episode is a two-part conversation on how change managers can work effectively with AI. Rafaa is joined by Kieran Elliott form PwC Australia AI Transformation space. In Part 1, the discussion explores the mindset and capability change managers need before scaling AI, including practical learning, prompt writing, and what leaders look for in AI-enabled change environments. Part 2 builds on this foundation and shifts the focus to real-world AI use cases that change managers can apply in their delivery work.

This episode is a two-part conversation on how change managers can work effectively with AI.

Rafaa is joined by Kieran Elliott, from PwC Australia’s AI transformation space. In Part 1, the discussion explores the mindset and capability change managers need before scaling AI, including practical learning, prompt writing, and what leaders look for in AI-enabled change environments. Part 2 builds on this foundation and shifts the focus to real-world AI use cases that change managers can apply in their delivery work.

Resources Mentioned in This Episode:

1- Hard Fork podcast: https://www.youtube.com/@hardfork

2- Everyday AI podcast: https://www.youtube.com/@EverydayAI_

3- Shell Game podcast: https://www.youtube.com/@shellgameshow

4- Anthropic interactive tutorial https://github.com/anthropics/prompt-eng-interactive-tutorial?utm_source=chatgpt.com

In this episode of Change Bites, we unpack the underestimated power of the one-pager. Simple yet effective, a one-pager can cut through complexity, align leaders, and give teams clarity at a glance. From choosing the right tools, to tailoring for executives, managers, and staff, to practical tips for go-live, this episode offers a recipe for making one-pagers both credible and human.

It’s a practical guide for change leaders looking to tell the story of change, clearly, visually, and in one page.