In this episode of Change Bites, host Rafaa Mustafa unpacks what it takes to measure change success in ways that truly drive business impact. Whether you're rolling out a new platform, shifting behaviours, or embedding policy, the right success metrics can make or break your ability to demonstrate real results.

🎯 What you'll learn:

• Why metrics matter (and how to talk to leaders about them)

• The power of linking to strategic goals

• Three key types of metrics to track

• How to turn metrics into action-even after go-live

• What to do when your data falls short

It’s practical, clear, and full of real-world examples.

🎧 Tune in and sharpen your metrics game!