This time we're going to go in-depth on the experience of ordering bespoke shoes, this from a bespoke shoemakers viewpoint. Nicholas Templeman is an independent bespoke maker based in London, England, who left his job at the legendary workshop of John Lobb to set up his own brand. He has a reputation of being very service-minded, going that extra length to make both the process and the final products something special for the clients. We talked a lot on the customer experience topic, but also about for example his journey into shoemaking, about pros and cons with traditional British ways of doing bespoke fittings, about Covid and what a mess it has made of the bespoke footwear and clothing worlds in many regards, and much more.